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From Reactive to Proactive: Revolutionizing Patient-Centric Healthcare

Transforming healthcare begins by putting the patient at the center, focusing on prevention and wellness. In this episode, Murray Brozinsky, Chief Strategy Officer at Amwell, delves into the integral role of technology in healthcare leadership. He underscores the importance of seamlessly integrating technology to elevate patient engagement and tailor care to individual needs. Murray examines the transformative impact on healthcare providers and payers, fostering collaboration and driving the shift towards value-based care. He also addresses the challenges confronting providers, advocating for strategic investments in technology to address staff shortages and rising costs. The conversation broadens to a global perspective, emphasizing the necessity for a paradigm shift in healthcare thinking. Finally, Murray highlights the paramount importance of trust in healthcare and the nuanced approach required when implementing generative AI. Tune in and learn about the dynamic intersection of technology and healthcare, shaping the future of patient-centered, data-driven, and proactive wellness! About Murray Brozinsky:Murray Brozinsky is Chief Strategy Officer of Amwell, a leader in hybrid care enablement. He was formerly the CEO of Conversa Health, which Amwell acquired in 2021. Murray is a creative entrepreneur who has started, run, and served as a senior executive at numerous companies. He has broad experience in leadership and strategy, bringing new products to market, generating revenue, building strategic relationships, and M&amp;A. Murray is also a Board member and advisor to other promising technology start-ups in various industries. His main goal in healthcare is to put patients at the center of their care. Things You’ll Learn:<ul><li>By leveraging technology, healthcare can enhance patient experiences, reduce provider burnout, and bend the cost curve.  </li><li>Transforming healthcare begins by putting the patient at the center, focusing on prevention and wellness.</li><li>Proactive care relies on early patient data collection, using technology to predict and intervene before health issues escalate.</li><li>Implementing AI requires caution to avoid eroding trust</li><li>Optimizing care delivery involves leveraging technology to identify patients needing immediate attention, and prevent unnecessary visits and calls.</li></ul>Resources:<ul><li>Connect with and follow Murray Brozinsky on <a href="https://www.linkedin.com/in/murraybrozinsky/" target="_blank">LinkedIn</a>.</li><li>Follow Amwell on <a href="https://www.linkedin.com/in/murraybrozinsky/" target="_blank">LinkedIn</a> and visit their <a href="https://business.amwell.com/" target="_blank">website</a>.</li></ul>

S4 E29: From Reactive to Proactive: Revolutionizing Patient-Centric Healthcare

Chief Strategy Officer

Disrupting Episodic Care with Technology—featuring Dr. Jaime Murillo

Technology can build health journeys centered on consumers. In this episode, Jaime Murillo, Senior VP and Chief CardioMetabolic Health Officer at Optum Labs talk about responsibly leveraging technology like artificial intelligence, machine learning, and big data to enhance healthcare for everyone in an affordable, engaging, effective, and equitable way. Jaime explains how to improve communication within healthcare with the help of extended care teams, attending to consumers&#39; needs after they’ve left their provider’s office and thus putting an end to episodic care.  He discusses the transition that needs to happen in the industry toward a consumer-centric approach and transfer that care outside the brick-and-mortar sites. He also explains why UnitedHealth Group wants to build systems that will identify gaps in care without losing the human touch within journeys. Tune in to learn how Dr. Murillo uses technology to humanize and bring healthcare to the consumer! About Jaime Murillo:Dr. Jaime Murillo is a Senior VP and the Chief CardioMetabolic Health Officer at Optum Labs.  He is focused on disruptive care delivery solutions to improve health in the community using AI-powered technology, social-behavioral determinants of health, and community-based collaboration. His work also includes advanced analytics to identify gaps in care with an emphasis on health equity and AI/ML-based phenotyping and multi-omics to advance precision medicine.  Before his current role at Optum Labs, he spent 2 years at UnitedHealthcare as the national lead for cardiovascular and ED services. This work focused on simple innovation and value-based transformation of care and affordability. He is a cardiologist from Yale University with a background in computer sciences and basic science and clinical research at Harvard Medical School and outcomes research at Yale University. He is a former IBM Watson Health collaborator on the clinical implementation of machine learning in the cardiovascular field. He practiced cardiology with a subspecialty in imaging for 20 years at Sentara Health. Within Sentara, he played several executive roles with a focus on leadership development and consumer strategies. Outside of work Jaime enjoys watching his son play tennis, watching movies with his wife, and practicing Pilates. Things You’ll Learn:<ul><li>In healthcare, communication is one of the areas with significant improvement opportunities.</li><li>By 2025, about $300 billion in care will be delivered to consumers&#39; homes.</li><li>UnitedHealth Group also works with a sense of purpose, their recent merger with LHC seeks to build care in communities and at homes.</li><li>Healthcare solutions today are based on clinical components and other different determinants of health.</li><li>Algorithms can now be built to allow the identification of those who may have a condition before it develops any complications.</li><li>Medical solutions today cannot exclusively take into account clinical data, they need to look at the patient holistically. </li></ul> Resources:Connect with and follow Jaime Murillo on <a href="https://www.linkedin.com/in/jaime-murillo-md/" target="_blank">LinkedIn</a>.Follow Optum Labs on <a href="https://www.linkedin.com/company/optum/" target="_blank">LinkedIn</a>.Discover the Optum Labs <a href="https://www.optumlabs.com/" target="_blank">Website</a>!

S3 Ep1: Disrupting Episodic Care with Technology—featuring Dr. Jaime Murillo

Senior Vice President

Solving the Healthcare Equity Problem as a Whole—featuring Rajeev Singh

Let&#39;s stop talking about how hard healthcare is and improve the experience of its users. In this episode of the HLTH Matters Podcast, Rajeev Singh talks about how Accolade, the company he is CEO and chairman of, is working to provide a broad spectrum of solutions to tackle challenges healthcare has faced to make it more equitable. Accolade chose to be an umbrella solution for healthcare users, following their journeys and learning about their conditions and obstacles to improve their outcomes and their lives, and lower costs. Rajeev discusses health equity, diving into the structural and foundational challenges Accolade is tackling like affordability and access to virtual primary care and behavioral health specialists around the country. On top of the navigation factor, Accolade also thinks of adjacent factors that can impact the patients’ journeys like physician quality and cost. Tune in to learn how Accolade is working to make health equity a reality!  About Rajeev Singh:Rajeev Singh is the CEO and chairman of the Board of Directors at Accolade (Nasdaq: ACCD). He joined Accolade as CEO in November of 2015, leading the organization’s strategy and operations through high growth.   In 2020, Singh led Accolade through one of the first digital healthcare Initial Public Offerings of the year. The following year, he led the company through nearly $1 billion in acquisitions of 2nd.MD, PlushCare, and HealthReveal. Accolade now works with over 700 employers and health plans serving over 11 million people across the United States.   Prior to joining Accolade, he co-founded Concur, the global leader in travel and expense management, in 1993. Concur went public (Nasdaq: CNQR) in 1998 and grew to more than $800mm in revenue, over 4,000 employees, and more than 25,000 customers before being acquired by SAP AG for $8.3 billion in 2014. Singh was president and chief operating officer as well as a member of the board of directors at Concur.   Singh graduated from Western Michigan University with a BSE. Today, he serves on the board of Avalara (NYSE: AVLR), a top provider of cloud-based tax compliance automation for businesses; Amperity, an intelligent customer data platform; Seattle Children’s Hospital Foundation; and the University of Washington Foundation. He lives in Seattle with his wife, Jill, and their 2 children.  Things You’ll Learn:<ul><li>Accolade defines health equity as the responsibility to ensure everyone has the inalienable human right to high-quality healthcare. </li><li>If you live in specific neighborhoods in the United States or are part of a particular minority group, you might not have access to a primary care physician. </li><li>The LGBTQ+ population struggles to find the primary care and behavioral health they need within a shared life experience.</li><li>The biggest financial challenge most people face in their lives is affording healthcare.</li><li>2020 made access to virtual care mainstream in the United States, creating an opportunity that has to be embraced. </li></ul> Resources:<ul><li>Connect with and follow Rajeev Singh on <a href="https://www.linkedin.com/in/rajeevsinghseattle/" target="_blank">LinkedIn</a>.</li><li>Follow Accolade on <a href="https://www.linkedin.com/company/accolade-inc-/" target="_blank">LinkedIn</a>.</li><li>Explore the Accolade <a href="https://www.accolade.com/" target="_blank">Website</a>!</li><li>Reach out to Rajeev at <a href="" target="_blank">RajeevSingh@Accolade.com</a>. </li></ul>

S3 Ep52: Solving the Healthcare Equity Problem as a Whole—featuring Rajeev Singh

Perspectives on Leveraging Data and AI in Payer and Provider Space

Unlocking the power of AI requires a vigilant mind, recognizing the significance of data limitations. In today&#39;s episode, Saul welcomes Frank Webster, the Chief Medical Officer of Behavioral Health at Health Care Service Corporation and Amir Azarbad, the Managing Director of 10Pearls share unique challenges faced by health plans, the impact of AI on payers, and the importance of clean and well-organized data in healthcare. Amir highlights the practical and strategic approach of 10Pearls in providing healthcare solutions, focusing on delivering achievable strategies and tangible results. Frank discusses his motivations in healthcare, specifically in addressing the gaps in the healthcare system, especially in behavioral healthcare. He emphasizes the importance of leveraging clinical data and the challenges faced by large healthcare entities in cooperation and data utilization. Frank and Amir share their perspectives on the role of AI and its limitations in healthcare decision-making.  Tune in to gain valuable insights from Frank and Amir as they offer a unique perspective on the current state and future possibilities of healthcare. About Amir Azarbad:Amir Azarbad is the Managing Director of 10Pearls Healthcare Practice, focusing on strategic and technology solutions. He has over 20 years of healthcare experience and has helped organizations transform their legacy solutions to reduce administrative costs while increasing automation and enabling business configurable solutions. Prior to his current role, he was the founder of Inspirant Group, which was acquired by 10Pearls in March of 2023. Amir was also executive director of Strategy and Technology Innovation for Health Care Services Corporation (Blue Cross Blue Shield of IL, TX, NM, OK, and MT) and was responsible for transforming care and utilization management for more than 15 million members through innovative data-centered process management platforms that resulted in significant operational savings.  About Frank Webster:Frank Webster is the Chief Medical Officer of Health Care Service Corporation(BlueCross Blue Shield of IL, TX, NM, OK, and MT), focusing on clinical data management, improving access to behavioral health services, and the overall measurement, improvement, and integration of behavioral with medical services. He has over 25 years of invaluable clinical and leadership experience, dedicated to improving and implementing large-scale system-wide reorganizations. Prior to joining HCSC, Dr. Webster was responsible for Dallas area Psychiatric Emergency Services. He has extensive background in Managed Behavioral Healthcare, including commercial and government contracts and ASOs. Dr. Webster holds an MD from The University of Texas, Southwestern Medical Center at Dallas, and is an Adjunct Professor for Health Informatics at the University of Texas at Tyler. Things You’ll Learn:<ul><li>The importance of understanding the limitations of your data and its implications. </li><li>There is a critical need for critical thinking and not blindly accepting AI recommendations without understanding what the data can and cannot reveal.</li><li>The a need to start with the end in mind and work backward when navigating healthcare transformation. </li><li>It is important to challenge questions upfront to ensure that the focus is on thoughtful, practical solutions rather than simply being swayed by flashy but impractical ideas.</li><li>The need to reach out and engage in discussions about practical solutions for healthcare, encouraging listeners to take proactive steps toward change.</li></ul>Resources:<ul><li>Connect with and follow Amir Azarbad on <a href="https://www.linkedin.com/in/amir-azarbad/" target="_blank">LinkedIn</a>.</li><li>Connect with and follow Frank Webster on <a href="https://www.linkedin.com/in/frank-webster/" target="_blank">LinkedIn</a>.</li><li>Follow 10Pearls on <a href="https://www.linkedin.com/company/10pearls/" target="_blank">LinkedIn</a>.</li><li>Visit the 10Pearls website <a href="https://10pearls.com/" target="_blank">here</a>.</li><li>Follow HCSC on <a href="https://www.linkedin.com/company/hcsc/" target="_blank">LinkedIn</a>. </li><li>Visit the HCSC website <a href="https://www.linkedin.com/company/hcsc/" target="_blank">here</a>.</li></ul>

S4 E28: Perspectives on Leveraging Data and AI in Payer and Provider Space

Managing Director, Healthcare

Podcast

S4 E29: From Reactive to Proactive: Revolutionizing Patient-Centric Healthcare

FEATURING