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From Reactive to Proactive: Revolutionizing Patient-Centric Healthcare

Transforming healthcare begins by putting the patient at the center, focusing on prevention and wellness. In this episode, Murray Brozinsky, Chief Strategy Officer at Amwell, delves into the integral role of technology in healthcare leadership. He underscores the importance of seamlessly integrating technology to elevate patient engagement and tailor care to individual needs. Murray examines the transformative impact on healthcare providers and payers, fostering collaboration and driving the shift towards value-based care. He also addresses the challenges confronting providers, advocating for strategic investments in technology to address staff shortages and rising costs. The conversation broadens to a global perspective, emphasizing the necessity for a paradigm shift in healthcare thinking. Finally, Murray highlights the paramount importance of trust in healthcare and the nuanced approach required when implementing generative AI. Tune in and learn about the dynamic intersection of technology and healthcare, shaping the future of patient-centered, data-driven, and proactive wellness! About Murray Brozinsky:Murray Brozinsky is Chief Strategy Officer of Amwell, a leader in hybrid care enablement. He was formerly the CEO of Conversa Health, which Amwell acquired in 2021. Murray is a creative entrepreneur who has started, run, and served as a senior executive at numerous companies. He has broad experience in leadership and strategy, bringing new products to market, generating revenue, building strategic relationships, and M&amp;A. Murray is also a Board member and advisor to other promising technology start-ups in various industries. His main goal in healthcare is to put patients at the center of their care. Things You’ll Learn:<ul><li>By leveraging technology, healthcare can enhance patient experiences, reduce provider burnout, and bend the cost curve.  </li><li>Transforming healthcare begins by putting the patient at the center, focusing on prevention and wellness.</li><li>Proactive care relies on early patient data collection, using technology to predict and intervene before health issues escalate.</li><li>Implementing AI requires caution to avoid eroding trust</li><li>Optimizing care delivery involves leveraging technology to identify patients needing immediate attention, and prevent unnecessary visits and calls.</li></ul>Resources:<ul><li>Connect with and follow Murray Brozinsky on <a href="https://www.linkedin.com/in/murraybrozinsky/" target="_blank">LinkedIn</a>.</li><li>Follow Amwell on <a href="https://www.linkedin.com/in/murraybrozinsky/" target="_blank">LinkedIn</a> and visit their <a href="https://business.amwell.com/" target="_blank">website</a>.</li></ul>

S4 E29: From Reactive to Proactive: Revolutionizing Patient-Centric Healthcare

Chief Strategy Officer

Simplifying Healthcare: A Unified Platform for Members

Healthcare needs innovation to ensure personalized and accessible care for everyone. In this episode, Owen Tripp, Co-founder of Included Health, shares his journey from Silicon Valley to founding Included Health, driven by a passion for leveraging technology to transform healthcare. Owen’s and his team’s mission is to provide seamless virtual care services and navigation. He emphasizes the need for a member-focused approach in healthcare, where the platform simplifies access to personalized care, breaking away from fragmented systems. Owen delves into the challenges employers and health plans face in delivering integrated care experiences and highlights the importance of sustainability in healthcare innovation. Finally, Owen encourages healthcare leaders to persist in their efforts, emphasizing the significance of doing everything at scale. Tune in and learn how healthcare leaders like Owen are revolutionizing healthcare with a simple, unified experience that prioritizes individual well-being over administrative hurdles! About Owen Tripp:Owen Tripp is the Co-founder of Included Health, a groundbreaking integrated navigation and virtual care company reshaping the healthcare landscape. With a lifelong background in technology, Owen previously co-founded Reputation.com, a global leader in online reputation and privacy management, showcasing his prowess in dealing with large datasets to enhance trust and collaboration in online interactions. In 2012, Owen embarked on a mission to revolutionize the healthcare experience. Driven by the saddening fact that the internet has had a limited impact on healthcare, he identified an opportunity to leverage technology for positive change.  Owen’s journey reflects not only a technical challenge but also a commitment to making a substantial impact on individuals, including his family members, by redefining healthcare accessibility and experience. Things You’ll Learn:<ul><li>It&#39;s unfortunate that the internet hasn&#39;t changed how we get healthcare.</li><li>Let&#39;s use AI to the fullest. Solve tough diagnoses, be quick, and provide better care.	</li><li>At the end of the day, we&#39;re all patients, as well as caregivers for others.</li><li>Invest in yourself by getting access to primary care that is integrated with mental health. Make that investment in yourself. Do it today.</li><li>We aim for personalized care that can save lives and lower the time spent in the healthcare system.</li></ul>Resources:<ul><li>Connect with and follow Owen Tripp on <a href="https://www.linkedin.com/in/owenwtripp/" target="_blank">LinkedIn</a>.</li><li>Follow Included Health on <a href="https://www.linkedin.com/company/includedhealth/" target="_blank">LinkedIn</a> and visit their <a href="https://includedhealth.com/" target="_blank">website</a>.</li></ul>

S4 E21: Simplifying Healthcare: A Unified Platform for Members

Co-Founder & CEO

Empowering Communities to Own Their Health—featuring Kristen Cerf

How do you inspire a community to take ownership of their health? If you ask Kristen Cerf, the secret lies in hiring staff from the community you serve and connecting people with the resources they need to improve their health. Kristen is President and CEO of <a href="https://www.blueshieldca.com/en/bsp" target="_blank">Blue Shield of California Promise Health Plan</a>, where she is responsible for ensuring access to quality care for Blue Shield Promise’s 530,000 Medi-Cal members in Los Angeles and San Diego counties. Under Kristen’s guidance, Blue Shield Promise has delivered several initiatives improving access to and availability of person-centered care to California&#39;s underinsured, low income and medically underserved populations. On this episode of HLTH Matters, Kristen joins host Dr. Jessica Shepherd to discuss the future of grassroots efforts to promote health care in the community. Kristen explains how Blue Shield Promise helps members navigate the complexities of the Medi-Cal system, leveraging community health advocates to build health literacy and improve patient outcomes. Listen in for insight using data to provide support based on need and learn how Kristen’s team works with providers, community-based organizations and other nonprofits to better serve Blue Shield Promise members. Topics Covered<ul><li>How being a nonprofit organization benefits Blue Shield of California Promise Health Plan</li><li>Why a grassroots approach inspires communities to take ownership of their health</li><li>How Blue Shield Promise helps members navigate the complexities of the Medi-Cal system</li><li>How Blue Shield Promise’s community health advocates work with providers to improve outcomes</li><li>Why so few grassroots community health programs exist in the US</li><li>How Kristen’s team uses data to deliver support based on need</li><li>How Kristen thinks about translating information obtained from Blue Shield Promise members into data </li><li>How Kristen’s team gets feedback from providers re: Blue Shield Promise patient outcomes</li><li>Why Kristen sites the Blue Shield Promise street medicine program among her greatest accomplishments</li></ul> Connect with Kristen Cerf<ul><li><a href="https://www.blueshieldca.com/en/bsp" target="_blank">Blue Shield of California Promise Health Plan</a></li><li>Kristen on <a href="https://www.linkedin.com/in/kristencerf/" target="_blank">LinkedIn</a></li></ul>Connect with Dr. Jessica Shepherd &amp; Dr. Gautam Gulati<ul><li><a href="https://www.hlth.com/" target="_blank">HLTH</a></li><li>Dr. Shepherd on <a href="https://twitter.com/JShepherd_MD" target="_blank">X</a></li><li>Dr. Shepherd on <a href="https://www.linkedin.com/in/jessica-shepherd-md-mba-5ba9ab66/" target="_blank">LinkedIn</a></li><li>Dr. Gulati on <a href="https://twitter.com/drgautamgulati" target="_blank">X</a></li><li>Dr. Gulati on <a href="https://www.linkedin.com/in/gautamgulati/" target="_blank">LinkedIn</a></li></ul>Resources<ul><li><a href="https://cheac.org/california-advancing-innovating-medi-cal-calaim/" target="_blank">California Advancing &amp;amp; Innovating Medi-Cal</a></li><li><a href="https://www.cpca.org/" target="_blank">California Primary Care Association Annual Conference</a></li><li><a href="https://promisenews.blueshieldca.com/our-community/community-resource-centers" target="_blank">Blue Shield Promise Community Health Centers</a></li></ul>

S4 E39: Empowering Communities to Own Their Health—featuring Kristen Cerf

President and Chief Executive Officer

Advancing NEMT with Ride Sharing — featuring Megan Callahan of Lyft Business

S1 Ep1: Advancing NEMT with Ride Sharing — featuring Megan Callahan of Lyft Business

Podcast

S4 E29: From Reactive to Proactive: Revolutionizing Patient-Centric Healthcare

FEATURING