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How Technology is Revolutionizing Healthcare Purchases

Technology should be part of the solution, driving better outcomes and greater efficiency in healthcare. In this episode, Caroline Pearson, the Executive Director at Peterson Health Technology Institute, discusses the importance of raising the bar for digital health purchasing. Caroline explains how PHTI engages with stakeholders, including health plans, employers, providers, and clinical advisors, to ensure their evaluations are comprehensive and beneficial. She also emphasizes the need for innovation in technology adoption, especially after the COVID-19 pandemic, and the importance of strong evidence supporting digital health solutions. Finally, Caroline urges the industry to evolve its approach to digital health, emphasizing the necessity for robust evidence to drive the next generation of healthcare delivery. Tune in and learn how PHTI is cutting through the noise and championing evidence-backed digital health solutions! About Caroline Pearson:Caroline Pearson is the Executive Director of the Peterson Health Technology Institute, driving impactful change in the healthcare sector. With a passion for addressing complex healthcare issues, Caroline leads initiatives aimed at creating a high-performing health system that reduces costs and enhances outcomes. She is a nationally-recognized expert in public and private health insurance, prescription drugs, and aging issues.  Caroline has two decades of consulting experience providing data-driven analysis and strategic advice to healthcare stakeholders. Currently at PHTI, she oversees programs dedicated to improving healthcare data, fostering better market functioning, and revolutionizing digital health purchasing. Caroline&#39;s commitment to tackling industry challenges reflects in her role, where she actively contributes to shaping a future where technology plays a pivotal role in delivering quality healthcare.  Things You’ll Learn:<ul><li>Patients deserve equal or better clinical outcomes from digital tools, backed by evidence.</li><li>It&#39;s time to evolve how we think about digital health and drive towards better evidence.</li><li>The Peterson Health Technology Institute evaluates digital health tools based on clinical benefit and budget impact.</li><li>PHTI focuses on innovative technology-based solutions that disrupt the system and deliver value.</li><li>Technology has the potential to drive better outcomes and produce greater efficiency.</li></ul>Resources:<ul><li>Connect with and follow Caroline Pearson on <a href="https://www.linkedin.com/in/pearsoncaroline/" target="_blank">LinkedIn</a>.</li><li>Follow Peterson Healthcare Technology Institute on <a href="https://www.linkedin.com/company/peterson-health-technology-institute/" target="_blank">LinkedIn</a> and visit their <a href="https://phti.com/" target="_blank">website</a>.</li></ul>

S4 E22: How Technology is Revolutionizing Healthcare Purchases

Executive Director

Empowering Communities to Own Their Health—featuring Kristen Cerf

How do you inspire a community to take ownership of their health? If you ask Kristen Cerf, the secret lies in hiring staff from the community you serve and connecting people with the resources they need to improve their health. Kristen is President and CEO of <a href="https://www.blueshieldca.com/en/bsp" target="_blank">Blue Shield of California Promise Health Plan</a>, where she is responsible for ensuring access to quality care for Blue Shield Promise’s 530,000 Medi-Cal members in Los Angeles and San Diego counties. Under Kristen’s guidance, Blue Shield Promise has delivered several initiatives improving access to and availability of person-centered care to California&#39;s underinsured, low income and medically underserved populations. On this episode of HLTH Matters, Kristen joins host Dr. Jessica Shepherd to discuss the future of grassroots efforts to promote health care in the community. Kristen explains how Blue Shield Promise helps members navigate the complexities of the Medi-Cal system, leveraging community health advocates to build health literacy and improve patient outcomes. Listen in for insight using data to provide support based on need and learn how Kristen’s team works with providers, community-based organizations and other nonprofits to better serve Blue Shield Promise members. Topics Covered<ul><li>How being a nonprofit organization benefits Blue Shield of California Promise Health Plan</li><li>Why a grassroots approach inspires communities to take ownership of their health</li><li>How Blue Shield Promise helps members navigate the complexities of the Medi-Cal system</li><li>How Blue Shield Promise’s community health advocates work with providers to improve outcomes</li><li>Why so few grassroots community health programs exist in the US</li><li>How Kristen’s team uses data to deliver support based on need</li><li>How Kristen thinks about translating information obtained from Blue Shield Promise members into data </li><li>How Kristen’s team gets feedback from providers re: Blue Shield Promise patient outcomes</li><li>Why Kristen sites the Blue Shield Promise street medicine program among her greatest accomplishments</li></ul> Connect with Kristen Cerf<ul><li><a href="https://www.blueshieldca.com/en/bsp" target="_blank">Blue Shield of California Promise Health Plan</a></li><li>Kristen on <a href="https://www.linkedin.com/in/kristencerf/" target="_blank">LinkedIn</a></li></ul>Connect with Dr. Jessica Shepherd &amp; Dr. Gautam Gulati<ul><li><a href="https://www.hlth.com/" target="_blank">HLTH</a></li><li>Dr. Shepherd on <a href="https://twitter.com/JShepherd_MD" target="_blank">X</a></li><li>Dr. Shepherd on <a href="https://www.linkedin.com/in/jessica-shepherd-md-mba-5ba9ab66/" target="_blank">LinkedIn</a></li><li>Dr. Gulati on <a href="https://twitter.com/drgautamgulati" target="_blank">X</a></li><li>Dr. Gulati on <a href="https://www.linkedin.com/in/gautamgulati/" target="_blank">LinkedIn</a></li></ul>Resources<ul><li><a href="https://cheac.org/california-advancing-innovating-medi-cal-calaim/" target="_blank">California Advancing &amp;amp; Innovating Medi-Cal</a></li><li><a href="https://www.cpca.org/" target="_blank">California Primary Care Association Annual Conference</a></li><li><a href="https://promisenews.blueshieldca.com/our-community/community-resource-centers" target="_blank">Blue Shield Promise Community Health Centers</a></li></ul>

S4 E39: Empowering Communities to Own Their Health—featuring Kristen Cerf

President and Chief Executive Officer

The Past, Present and Future of Telehealth—featuring Dr. Kristi Henderson

Early in her career as a nurse practitioner, Dr. Kristi Henderson realized that many of her patients didn’t have access to care early enough. And she set out to get healthcare to the people who needed it. Dr. Henderson found a solution in technology and launched the first telehealth program in conjunction with the University of Mississippi Medical Center in 2003. Today, Dr. Henderson is the CEO of MedExpress at <a href="https://www.optum.com/" target="_blank">Optum</a> and SVP at the Center for Digital Health. She began her career as a nurse in emergency medicine in Jackson, Mississippi, and continued to practice for 24 years while building telehealth programs across the country. Dr. Henderson’s resume also includes roles as VP of Patient Access &amp; Healthcare Transformation at Ascension and Clinical Operations Leader at Amazon Health. On this episode of HLTH Matters, Dr. Henderson joins hosts Dr. Gautam Gulati and Dr. Jordan Shlain to discuss the challenges she faced in building and scaling that first 24-hour emergency telehealth program. Dr. Henderson describes the barriers to innovation in healthcare that lifted during the pandemic and explains how she thinks about deciding where healthcare should be delivered. Listen in to understand the role ‘speed of trust’ plays in implementing new innovation and learn how technology might be used to improve efficiency, effectiveness and engagement in healthcare delivery. Topics Covered<ul><li>Dr. Henderson’s early experience as a nurse in emergency medicine in Jackson, MS</li><li>What inspired Dr. Henderson to launch the first telehealth program</li><li>The challenges Dr. Henderson faced in building and scaling a successful 24-hour emergency telehealth program in Mississippi</li><li>How Dr. Henderson continued to work as a nurse practitioner while building telehealth programs on a national scale</li><li>The barriers to innovation in healthcare that lifted during the pandemic</li><li>How Dr. Henderson thinks about deciding where healthcare should be delivered</li><li>Creating a hybrid model that balances virtual and in-person care</li><li>The role speed of trust plays in implementing new technology in the healthcare system</li><li>The relationship between improved outcomes and lower healthcare costs</li><li>Using tech to capture the doctor-patient interaction vs. entering info in EMR systems</li></ul>  Connect with Dr. Kristi Henderson<a href="https://www.optum.com/" target="_blank">Optum</a><a href="https://twitter.com/kristihenderson" target="_blank">Dr. Henderson on Twitter</a><a href="https://www.linkedin.com/in/kristi-henderson-049b4b58/" target="_blank">Dr. Henderson on LinkedIn</a> Connect with Dr. Gautam Gulati &amp; Dr. Jordan Shlain<a href="https://www.hlth.com/" target="_blank">HLTH</a><a href="https://twitter.com/drgautamgulati" target="_blank">Dr. Gulati on Twitter</a><a href="https://www.linkedin.com/in/gautamgulati" target="_blank">Dr. Gulati on LinkedIn</a><a href="https://twitter.com/DrShlain" target="_blank">Dr. Shlain on Twitter</a><a href="https://www.linkedin.com/in/drjordanshlain/" target="_blank">Dr. Shlain on LinkedIn</a> Resources<a href="https://healthcare.ascension.org/" target="_blank">Ascension</a><a href="https://amazon.care/" target="_blank">Amazon Care</a><a href="https://pubsonline.informs.org/doi/pdf/10.1287/orsc.2014.0900" target="_blank">Harvard Study on Workplace Harassment</a><a href="https://www.nighthawkradiology.com/" target="_blank">NightHawk Radiology</a> Introductory Quote[14:29] “What can we NOT do via telehealth? That’s what needs to be in a clinic. And then you can kind of work backwards. Let’s try to solve everything with the most convenient and less costly solution.”

S2 Ep3: The Past, Present and Future of Telehealth—featuring Dr. Kristi Henderson

Chief Executive Officer

How to Be Kind to Your Mind—featuring Russell Glass

The World Health Organization estimates that one billion people have a mental health condition, but 70% of them aren&#39;t getting care. So, what is the best way to address this supply-demand imbalance? How do we help someone with a clinical diagnosis manage their condition? And what can we do to support the mental health needs of people before they develop a serious issue? Russell Glass is CEO of <a href="https://www.headspacehealth.com/" target="_blank">Headspace Health</a>, the world’s most comprehensive and accessible mental health care platform. Russ leads the company in helping create a world where everyone is kind to their mind by way of mindfulness and meditation tools, behavioral health coaching, therapy and psychiatry services. On this episode of HLTH Matters, Russ joins host Dr. Guatam Gulati to explore the root causes of the mental health crisis in the US and explain the benefit of a virtual-first approach to care. Russ discusses how Headspace helps its members get the right level of care and what his team does to alert the appropriate authorities when a user has suicidal or homicidal intent. Listen in for Russ’ insight on the over-prescription of psychotropic drugs like Lexapro and learn how to prevent serious mental health issues with a simple mindfulness and meditation practice. Topics Covered <ul><li>Headspace Health’s mission to transform mental health care</li><li>The supply-demand imbalance that inspired Russ’ work in mental health</li><li>Why Russ takes a broad definition of mental health</li><li>How Headspace offers mindfulness/meditation, behavioral health coaching and therapy services</li><li>When virtual mental health interventions are appropriate and when in-person care works best</li><li>How fast we adopted virtual mental health solutions during COVID</li><li>The root causes of the mental health crisis in the US</li><li>How Headspace helps its members get the right level of care</li><li>How to prevent serious mental health issues with mindfulness and meditation</li><li>How Russ thinks about crime being attributed to the mental health crisis in the US </li><li>What Headspace does to alert the appropriate authorities when a member has suicidal or homicidal intent</li></ul>  Connect with Russell Glass<a href="https://www.headspacehealth.com/" target="_blank">Headspace Health</a>  Connect with Dr. Guatam Gulati<a href="https://www.hlth.com/" target="_blank">HLTH</a><a href="https://twitter.com/drgautamgulati" target="_blank">Dr. Gulati on Twitter</a><a href="https://www.linkedin.com/in/gautamgulati" target="_blank">Dr. Gulati on LinkedIn</a>  Resources<a href="https://www.ginger.com/" target="_blank">Ginger</a><a href="https://health.gov/healthypeople/priority-areas/social-determinants-health" target="_blank">Social Determinants of Health</a><a href="https://www.hiv.uw.edu/page/mental-health-screening/gad-7" target="_blank">Generalized Anxiety Disorder Mental Health Assessment</a><a href="https://cssrs.columbia.edu/the-columbia-scale-c-ssrs/about-the-scale/" target="_blank">Columbia Suicide Severity Rating Scale</a><a href="https://jamanetwork.com/journals/jamapsychiatry/article-abstract/2798510" target="_blank">‘Mindfulness-Based Stress Reduction vs. Escitalopram for the Treatment of Adults with Anxiety Disorders’ in JAMA Psychiatry</a>

S3 Ep15: How to Be Kind to Your Mind—featuring Russell Glass

Podcast

S4 E22: How Technology is Revolutionizing Healthcare Purchases

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