Friday, Dec 8, 2023 | 12:00 AM ET

S4 E13: Unlocking the Potential of Generative AI in Healthcare

Generative AI has tremendous potential to address workforce challenges in healthcare.

In this episode, Kaveh Safavi, the Senior Managing Director of Global Health at Accenture, delves into the importance of leveraging technology, specifically generative AI, to transform the future of healthcare and alleviate the current workforce challenges. Kaveh discusses the potential of generative AI in healthcare, highlighting its ability to support and augment various language-based tasks, leading to enhanced productivity and efficiency. He also cautions healthcare organizations about the responsible use of this technology, emphasizing the importance of understanding its limitations and ensuring the protection of patient privacy.

Tune in as the demand for accessible and timely healthcare continues to rise and this episode provides valuable insights into how generative AI can revolutionize the industry and address some of the pressing challenges we face today.

About Kaveh Safavi:

Kaveh helps organizations harness the promise of technology and human ingenuity to humanize healthcare. He works with providers, health insurers, and public and private health systems in the Americas, Europe, and Asia Pacific. A seasoned executive, Dr. Safavi brings more than three decades of leadership experience to Accenture Health. Prior to joining Accenture in 2011, Dr. Safavi led Cisco’s healthcare practice. Before that, he was chief medical officer of Thomson Reuters’ health business, vice president of medical affairs at United Healthcare, and had leadership roles at HealthSpring and Humana. Among his many accomplishments was establishing one of the Midwest’s first electronic-health-record-enabled primary care practices.

Dr. Safavi has published numerous papers and is often interviewed and quoted on his expert healthcare knowledge in various media publications, including The Wall Street Journal, the BBC, The New York Times, Consumer Reports, US News and World Report, Harvard Business Review, and The Economist. He earned an M.D. from Loyola University School of Medicine and a J.D. from DePaul University College of Law and completed residency in Internal Medicine and Pediatrics at the University of Michigan Medical Center. An adjunct lecturer of Health Enterprise Management at Kellogg School of Management-Northwestern University, Dr. Safavi also serves on the Weinberg College of Arts and Sciences’ Board of Visitors–Northwestern University, is a member of the Easterseals National Board of Directors, and is a lifelong Chicagoan.

Things You’ll Learn:

  • The power asymmetry between doctors and patients in healthcare needs to be balanced. 
  • Empowering patients and harnessing technology can humanize healthcare and create a better care system.
  • Generative AI is a game-changer in healthcare. It can save hours of time by automating language-based tasks like reading, writing, and content creation. This frees up healthcare professionals to focus on higher-value work.
  • Generative AI has tremendous potential to address workforce challenges in healthcare. By augmenting or substituting certain tasks, it can help bridge the gap amidst a scarcity of healthcare professionals. 
  • Responsible use of generative AI and clear guidance are crucial to avoid potential risks and ensure patient safety.


  • Connect with and follow Kaveh Safavi on LinkedIn.
  • Follow Accenture on LinkedIn.
  • Visit the Accenture website here.


Kaveh SafaviSenior Managing Director of Global Health, Accenture

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