Thursday, Feb 2, 2023 | 12:00 AM ET

S3 Ep10: Technology to Curb Provider Burnout—featuring Tom Polen

Today, in the average ICU, there are 35 smart devices with independent alarms, resulting in 750 alarms per patient per day. 

And technology that was supposed to make life easier for medical professionals is overwhelming them and contributing to burnout.

So, what can innovators do build technology that supports providers and enhances the care experience?


Tom Polen serves as President, Chairman and CEO of Becton, Dickinson and Company or BD, a $20 billion global medical technology company headquartered in New Jersey.

Tom is focused on advancing BDs role in redefining the future of healthcare through innovative technologies and solutions that are changing people's lives.

On this episode of HLTH Matters, Tom joins hosts Dr. Jessica Shepherd and Dr. Guatam Gulati to discuss how the first generation of medical technology contributes to the crisis of provider burnout and what BD is doing to improve the next generation of digital solutions.


Tom shares his vision for the at-home health experience, explaining what medical services can be performed by patients and how the role of the clinician will change with the adoption of self-screening and in-home treatments.

Listen in for Tom’s insight on AI-enabled medication management and learn how BD identifies the future needs of health care and then invents technologies to advance the world of health.


Topics Covered

  • BD’s 125-year history of inventing technology to advance the world of health
  • Tom’s experience leading BD through the global pandemic
  • What BD is doing to address the crisis of provider burnout in healthcare
  • How technology can curb or contribute to provider burnout
  • The 2 major issues with the first generation of medical technology
  • How BD is using AI to improve the next generation of digital medical devices
  • The rapid adoption of AI-enabled medication management and pharmacy automation
  • BD’s partnership with Microsoft’s AI team to identify diversion of narcotics
  • Tom’s vision for the moving some health care into the home
  • What types of medical services can be performed by patients in the home
  • How the role of the clinician will change as care moves into the home
  • Designing in-home therapies that don’t add friction to the living environment


Connect with Tom Polen

Becton, Dickinson and Company


Connect with Dr. Jessica Shepherd & Dr. Guatam Gulati


Dr. Shepherd on Twitter

Dr. Shepherd on LinkedIn

Dr. Gulati on Twitter

Dr. Gulati on LinkedIn



‘BD CEO on Leadership During COVID-19’ in Forbes

WHEN: The Scientific Secrets of Perfect Timing by Daniel H. Pink


Tom PolenChairman, CEO and President, BD

You May Also Enjoy

February 12, 2024

S1 E11: The Beat: The Future of Virtual Care

Kelly Bliss, President, US Group Health, Teladoc Health

August 3, 2021

S1 Ep9: How Healthy Data Improves Patient Care — f...

Don Woodlock, Global Head of Healthcare Solutions, InterSystems

February 19, 2024

S1 E12: The Beat: The Future of Home Healthcare

Vijay Kedar, CEO & Co-Founder, Tomorrow Health

HLTH does not sell or provide any personal data (including email, phone, address) to any third parties and we never will. Any communication that pretends to be HLTH or any third parties selling purported lists, discounted rooms, or any product/services are NOT AFFILIATED with HLTH and are to be considered FRAUD.

Upcoming Event Dates

2024 | ViVE: Feb 25-28; HLTH Europe: Jun 17-20; HLTH US: Oct 20-23

2025 | ViVE: Feb 16-19; HLTH US: Oct 19-22

2026 | HLTH US: Nov 15-18

2027 | HLTH US: Oct 17-20

© 2024 HLTH, INC. All Rights Reserved