Tuesday, Apr 11, 2023 | 12:00 AM ET

S3 Ep 29: Actionable Insights to Change Healthcare—featuring Jean Drouin

A need for actionable insights has held back healthcare, but better health outcomes can come with innovative analytics and incentives.

Jean Drouin, Founder and CEO of Clarify Health, talks about making a system-level impact in healthcare by using data insights to stitch together a patient journey and clinician reimbursement. With the help of vast information being aggregated, ML/AI analytic tools can deliver actionable insights that make patients’ and clinicians’ experiences flow better in the care setting. A service fee can be helpful when it is value-oriented, and clinicians receive a micro incentive for their work, something Jean mentions is known as behavioral economics. He explains how Clarify Health provides clinicians the tools needed to keep patient satisfaction high and avoid burnout, coming full circle with the goals he set himself from the very beginning of his career.

Tune in to learn how information can lead to a better healthcare industry and empowered patients!

About Jean Drouin:

Jean is a leader with over 25 years of experience in healthcare management, technology, operations, finance, and cultural change. 

As CEO, Jean focuses on creating the environment that allows Clarify to deliver on its mission by delighting customers and growing a great team. Jean leads the Executive Leadership Team which sets the company’s vision and strategy and is responsible for ensuring the company’s overall success. Jean believes that healthcare has been held back by a lack of actionable insights and that by integrating innovative analytics and incentives, we can power better health and outcomes.  

Prior to founding Clarify, Jean was a Senior Partner at McKinsey, where he led the Healthcare Digital and IT practice. He also built and served as the founding Head of McKinsey Advanced Healthcare Analytics (MAHA), which provided services and products on healthcare reform, consumer analytics, new payment and pricing models, and risk management. Jean spent several years in the UK, where he helped set up the hospital regulator and served as the Head of Strategy for NHS London, a $15 billion organization that oversaw London’s hospitals, primary and social care.  

Jean holds an MD and MBA from Stanford University and an AB in Molecular Biology from Princeton. He is a Trustee of the Mailman School of Public Health at Columbia University, and the former Vice-Chair of the Board of Lester B. Pearson United World College of the Pacific.

Things You’ll Learn:

  • The United States Health System is the only one in the world with the granularity of information to understand patient journeys in an actionable way.
  • The FDA has a very high standard around the data collected for a clinical trial, which is why recruiting patients takes a long time.
  • Machine Learning and AI tools can be beneficial in automating data pipelines to turn them into the cleanest possible analytics fuel.
  • Value-based payments haven't scaled as expected because doctors aren’t excited about a model that looks at their yearly performance to give them a bonus. 
  • Paying clinicians shouldn’t be exclusively transactional but more collaborative and team-based.


Connect with and follow Jean Drouin on LinkedIn.

Follow Clarify Health on LinkedIn.

Explore the Clarify Health Website!


Jean DrouinChief Executive Officer & Founder, Clarify Health

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