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Providing Quality Care at a Low Cost—featuring Marcus Osborne

When Walmart launched its $4 generics program in 2006, the retailer was amazed by how many Americans had prescriptions they weren’t getting filled, either because they couldn’t afford care, or they were afraid to find out how much the drug might cost. And that key learning has guided <a href="https://www.walmarthealth.com/" target="_blank">Walmart Health</a> ever since, as they work to address issues of accessibility, affordability and complexity in the healthcare system. Marcus Osborne is the Senior Vice President of Walmart Health, where he focuses on driving innovation and growth in healthcare for the retail giant. Marcus has been with the organization for 15 years, and he is on a mission to provide high-quality care to the Walmart customer base. On this episode of HLTH Matters, Marcus joins host Dr. Gautam Gulati to discuss the evolution of Walmart Health, explaining why Walmart got into the primary care business and what it looks like to engage in their integrated experience. Marcus describes how delivering on the Walmart motto—save money; live better—builds trust with its healthcare customers. Listen in to understand Marcus’ concerns around staffing Walmart Health at scale and learn how his team is leveraging technology to provide quality care at a low cost. Topics Covered <ul><li>Marcus’ role in driving innovation and growth in healthcare for Walmart</li><li>The key learning from Walmart’s $4 prescription program</li><li>Why Walmart got into the business of providing primary care</li><li>Marcus&#39; take on healthcare as an omnichannel undertaking</li><li>How Marcus distinguishes among customers, consumers and patients</li><li>How delivering on the Walmart motto (save money; live better) builds trust with consumers</li><li>How Walmart is leveraging technology to provide a high standard of care at a low cost</li><li>What the integrated Walmart Health experience looks like and how it makes healthcare ‘shoppable’</li><li>How Marcus thinks about staffing Walmart Health at scale</li><li>Marcus’ challenge to innovators on serving the Walmart customer base</li></ul>  Connect with Marcus Osborne<a href="https://www.walmarthealth.com/" target="_blank">Walmart Health</a> Connect with Dr. Gautam Gulati<a href="https://www.hlth.com/" target="_blank">HLTH</a><a href="https://twitter.com/drgautamgulati" target="_blank">Dr. Gulati on Twitter</a><a href="https://www.linkedin.com/in/gautamgulati" target="_blank">Dr. Gulati on LinkedIn</a> Resources<a href="https://www.memd.net/" target="_blank">MeMD</a><a href="https://www.amazon.com/Nudge-Improving-Decisions-Health-Happiness/dp/014311526X" target="_blank">Nudge: Improving Decisions About Health, Wealth and Happiness by Richard H. Thaler and Cass R. Sunstein</a><a href="https://www.cms.gov/" target="_blank">Centers for Medicare &amp; Medicaid Services</a><a href="https://veganhealth.org/" target="_blank">Vegan Health</a><a href="https://corporate.walmart.com/leadership/dr-cheryl-pegus" target="_blank">Dr. Cheryl Pegus</a> Introductory Quote[28:36] “By us using the latest and greatest technology, it allows us to operate more effectively, more efficiently, at a much lower cost. And so, sometimes people assume that quality and cost run counter, and I would say that in healthcare, that is the biggest mistake. They don’t run counter. They actually operate [in] parallel.”

S2 Ep8: Providing Quality Care at a Low Cost—featuring Marcus Osborne

Chief Executive Officer

Connectivity for A Better Healthcare Experience—featuring Thom Bales and Patty O

We live in a world where connectivity is increasingly essential, and much so in healthcare. In this episode, Thom Bales, Principal in PwC’s Strategy&amp;, and Patty Obermaier, Vice President of Microsoft US Health and Life Sciences, discuss partnering between organizations to develop excellent digital infrastructure and access solutions for a connected care landscape. Patty and Thom believe technology can close health gaps when organizations work together to ensure equitable access to digital resources, thus improving care delivery and data management. They explain how the cloud is an excellent medium for these connectivity manners in healthcare, amongst other advantages that can be leveraged from it, and what it will take to have a massive adoption across the industry. They also mention how personalized care approaches can improve patient experiences and retention within systems thanks to data insights. Tune in and learn more about how cloud and platform-based technologies can widely connect care!  About Thom Bales:Thom is a Principal in Strategy&amp;, a part of the PwC network. He leads PwC’s Health Services Sector with responsibility for our payer-provider and digital health growth. He has over 20 years of management consulting experience, originally with Booz Allen Hamilton/ Booz &amp; Company that merged with PwC to become Strategy&amp;. He has expertise in health services growth, operations, technology strategy, and transformation. He has co-authored a number of articles including the industry-leading viewpoint “5 PMPM Healthplan”, “PwC’s Next In Health, 2022” and managing change and the investment bulge as well as a co-host of PwC’s Health 180 Forums. Thom’s past work has included capabilities-based growth strategy, technology-enabled business, and cost transformations, payer-provider collaboration strategy, consumer engagement strategies, as well as assessment of merger, acquisition, and divestitures for his clients. He has led some of the largest business-led payer technology transformations and growth programs in the industry in the past 10 years. Thom earned his M.B.A. with high distinction at the University of Michigan; MS, Chemistry, Georgia Institute of Technology; and BA Chemistry, BA Economics, Cornell University. About Patty Obermaier:As Vice President of Microsoft US Health and Life Sciences business, Patty is responsible for growing Microsoft&#39;s solutions, services, and support revenues across enterprise health customers in the United States. She leads a 950-person team and is accountable for a $5B P&amp;L. Patty holds a bachelor’s degree in biology from the Massachusetts Institute of Technology and an M.B.A. from the Darden School at the University of Virginia. Things You’ll Learn:<ul><li>During COVID, many people couldn&#39;t access virtual health because they didn&#39;t have broadband or the appropriate devices to do so.</li><li>Out of 8 billion people on Earth, 4 billion do not have access to healthcare, and a billion have disabilities, 70% of which can&#39;t be seen.</li><li>The average family in the United States has a family income of around $60,000 of which roughly half does to insurance, healthcare, and out-of-pocket costs.</li><li>Patients can now request their own information, which has to be made available and stored for them, and they have to be able to take it with them wherever they want.</li><li>Health equity is about understanding who we are as individuals, where we’re at, and what we need to get to our definition of health.</li><li>Most healthcare companies are now focusing on improving patient experience.</li></ul> Resources:<ul><li>Connect with and follow Thom Bales on <a href="https://www.linkedin.com/in/thom-bales-8304922/" target="_blank">LinkedIn</a>.</li><li>Connect with and follow Patty Obermaier on <a href="https://www.linkedin.com/in/pobermaier/" target="_blank">LinkedIn</a>.</li><li>Follow Strategy&amp; on <a href="https://www.linkedin.com/company/strategyand/" target="_blank">LinkedIn</a>.</li><li>Visit the Strategy&amp; <a href="https://www.strategyand.pwc.com/" target="_blank">Website</a>!</li><li>Follow PwC on <a href="https://www.linkedin.com/company/pwc/" target="_blank">LinkedIn</a>!</li><li>Explore the PwC <a href="https://www.pwc.com/" target="_blank">Website</a>!</li><li>Follow Microsoft US Health and Life Sciences on <a href="https://www.linkedin.com/in/pobermaier/" target="_blank">LinkedIn</a>.</li><li>Discover the Microsoft US Health and Life Sciences <a href="https://www.microsoft.com/en-us/industry/health/pharmaceuticals" target="_blank">Website</a>!</li></ul>

S3 Ep27: Connectivity for A Better Healthcare Experience—featuring Thom Bales and Patty Obermaier

Principal

VP, Health & Life Sciences

Creative Work Models for Clinical Labor—featuring Aamer Mumtaz

Revolutionizing the clinical labor marketplace in healthcare has always sounded challenging. In this episode, Aamer Mumtaz, Senior Vice President of Growth and Operations, talks about how ShiftMed proposes a solution to the nurse staffing shortage with a technology-based platform for healthcare systems and facilities. As a society, nursing jobs still need to be given the financial incentives they deserve. ShiftMed seeks to change that with a flexible model that uses a W-2-based local workforce supported by the company and its platform to avoid contract labor. Aamer explains how the hiring system works and how employees can have a good work experience without worrying about transportation, thanks to a partnership with Uber. Tune in to learn how ShiftMed’s work model takes care of healthcare workers so they can care for patients! About Aamer Mumtaz:Aamer is a healthcare operations and growth expert with over 20 years of broad-based experience as a transformation leader. In addition to advising complex healthcare systems and facilities on strategies to address systemic operational and strategic challenges, Aamer has served as a successful growth and operations executive in multiple digital health labor marketplaces. He has a particular focus on workforce transformation and is passionate about developing and implementing equitable and sustainable labor solutions in healthcare. Things You’ll Learn:<ul><li>There was about a 27% turnover for nursing in the United States in 2022; after 2023 more than half of healthcare systems will be in a severe shortage.</li><li>A third of all staffing dollars and a quarter of all staffing hours are provided by contract labor. </li><li>Most travel nursing contracts range from 12 to 13 weeks on average.</li><li>Nurses have never had the right financial structures or incentives to consider patient care a career.</li><li>ShiftMed works with W-2 employees and pays their payroll taxes, giving them workers&#39; compensation and other benefits like transportation.</li><li>ShiftMed allows health systems and facilities to book employees weeks in advance and change their needs as time comes close. Still, it also allows them to book guaranteed shifts, which are appealing to employees as they will have some security.</li></ul> Resources:<ul><li>Connect with and follow Aamer Mumtaz on <a href="https://www.linkedin.com/in/aamer-mumtaz-42a93b/" target="_blank">LinkedIn</a>.</li><li>Follow ShiftMed on <a href="https://www.linkedin.com/company/shiftmed/" target="_blank">LinkedIn</a>.</li><li>Explore the ShiftMed <a href="https://www.shiftmed.com/" target="_blank">Website</a>.</li></ul>

S3 Ep33: Creative Work Models for Clinical Labor—featuring Aamer Mumtaz

Senior Vice President of Growth and Operations

How Tracking Your Sleep Can Change Your Life—featuring Tom Hale

The Oura Ring is helping people track their health data now and understand how we can optimize our health in the future. Tom Hale is the new Chief Executive Officer of ŌURA, the makers of the <a href="https://ouraring.com/" target="_blank">Oura Ring</a>. With a background in software, Tom became interested in tracking his health and fitness after a health crisis in his own life. On this episode of HLTH Matters, Tom joins hosts Dr. Jessica Shepherd and Dr. Jordan Shlain to discuss how Oura is helping to educate people about their sleep and their health. We discuss how the Oura ring can bridge the gap between patients and doctors by providing baseline data to help their healthcare team equip them with faster, more responsive treatments for an improved quality of life. Listen in as Tom explains how the Oura app is helping people improve their sleep patterns, track their reproductive cycles, and provide better care for their immunocompromised loved ones. Plus, Tom will share his top tips for better sleep. Topics Covered <ul><li>How quality sleep impacts every health system in the human body</li><li>How providers can use the metrics from the Oura app to help their patients improve their lives</li><li>How setting your baseline can help your healthcare provider detect future medical conditions</li><li>Why you should set an alarm clock to go to bed instead of to wake up</li><li>Tom walks us through the components and variables that determine your Oura readiness score</li><li>How a continuously worn medical device can help you manage all stages of your life</li></ul> Connect with Tom Hale<a href="https://www.linkedin.com/in/tomeghale/" target="_blank">Tom Hale on LinkedIn</a> Connect with Dr. Jessica Shepherd, Dr. Guatam Gulati &amp; Dr. Jordan Shlain<a href="https://www.hlth.com/" target="_blank">HLTH</a><a href="https://twitter.com/DrShlain" target="_blank">Dr. Shlain on Twitter</a><a href="https://www.linkedin.com/in/drjordanshlain/" target="_blank">Dr. Shlain on LinkedIn</a><a href="https://www.drjessicashepherd.com/about" target="_blank">Dr. Jessica Shepherd MD </a><a href="https://twitter.com/JShepherd_MD" target="_blank">Dr. Shepherd on Twitter </a><a href="https://twitter.com/drgautamgulati" target="_blank">Dr. Gulati on Twitter</a><a href="https://www.linkedin.com/in/gautamgulati" target="_blank">Dr. Gulati on LinkedIn</a>  Resources <a href="https://ouraring.com/" target="_blank">Oura Ring</a> Introductory Quote[11:26] “It takes 60 to 90 days to form a habit. Habits don&#39;t happen just because you want them to happen. They happen because they become ingrained parts of your behavior. So what do you need to get them to be ingrained? First of all, you need to know what to do. You’ve got to have some direction that makes sense for you. Two, you need some feedback that helps you understand if the habit is working because if it’s not working, you know what, you&#39;re not going to do it.” [11:57] If you don’t see some kind of impact, or …change, you don&#39;t form that habit.”

S3 Ep13: How Tracking Your Sleep Can Change Your Life—featuring Tom Hale

Podcast

S2 Ep8: Providing Quality Care at a Low Cost—featuring Marcus Osborne

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