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Building the Infrastructure for Digital Health—featuring Jonathan Bush

The same way that a company like Stripe provides payment processing infrastructure for eCommerce, <a href="https://zushealth.com/" target="_blank">Zus Health</a> is building the infrastructure for digital health. CEO Jonathan Bush and his team are doing the dirty work to make electronic health records more accessible and accelerate innovation in the patient relationship management space. Prior to Zus, Jonathan spent 22 years as CEO of Athena Health, the leading provider of cloud-based services for electronic health records. He also served as a US Army Medic during Desert Storm and EMT for the City of New Orleans. On this episode of HLTH Matters, Jonathan joins hosts Dr. Gautam Gulati and Dr. Jordan Shlain to explain how building infrastructure will give the current wave of digital health companies staying power and encourage innovation in the space. Jonathan describes how his team is moving old medical records into ZODS (the Zus operational data store) and when the protocol will be open for building. Listen in for Jonathan’s insight on the explosion of venture capital in health tech and find out how you can be a part of the Zus Health team. Topics Covered<ul><li>How the goal of Zus Health differs from Jonathan’s previous venture with Athena</li><li>Why the claims-based architecture of the healthcare system is resistant to the faster-better-cheaper model of innovation</li><li>How Zus is to healthcare what Plaid is to banking</li><li>How venture capital in the health tech space has increased exponentially in the last 7 years</li><li>Jonathan’s hope that building the infrastructure will give the current wave of digital health companies more staying power (and encourage people to build more)</li><li>The constraints Jonathan’s team faces in building Zus and when the protocol will be open for building</li><li>Why the term emergency medical records or EMR is no longer relevant</li><li>Giving healthcare data the agency to find you vs. waiting for you to access it</li><li>The mapping Jonathan’s team at Zus is doing to move old medical records into ZODS (Zus operational data store)</li><li>The many open positions on the Zus Health team</li><li>How Jonathan defines health as the full exposure to personal joy</li></ul> Connect with Jonathan Bush<a href="https://zushealth.com/" target="_blank">Zus Health</a> Connect with Dr. Gautam Gulati &amp; Dr. Jordan Shlain<a href="https://www.hlth.com/" target="_blank">HLTH</a><a href="https://twitter.com/drgautamgulati" target="_blank">Dr. Gulati on Twitter</a><a href="https://www.linkedin.com/in/gautamgulati" target="_blank">Dr. Gulati on LinkedIn</a><a href="https://twitter.com/DrShlain" target="_blank">Dr. Shlain on Twitter</a><a href="https://www.linkedin.com/in/drjordanshlain/" target="_blank">Dr. Shlain on LinkedIn</a> Resources<a href="https://www.athenahealth.com/" target="_blank">Athena Health</a><a href="https://www.noom.com/" target="_blank">Noom</a><a href="https://www.commonwellalliance.org/" target="_blank">CommonWell Health Alliance</a><a href="https://carequality.org/" target="_blank">Carequality</a><a href="https://www.healthit.gov/curesrule/" target="_blank">21st Century Cures Act</a><a href="https://innovaccer.com/" target="_blank">Innovaccer</a> Introductory Quote[5:07] “Is this the equivalent in the FinTech world of what Plaid is to banks, Zus is to...” “You got it. Stipe or Twilio. You don’t want to go and build, you know, 600 connections to 600 hospitals and then do all the normalization. One guy go do that miserable work and then serve up 15 different APIs for manifesting it in whatever software you’re building.”

S2 Ep6: Building the Infrastructure for Digital Health—featuring Jonathan Bush

Founder and CEO

Ride Along With a New Player in Healthcare—featuring Caitlin Donovan

You probably know Uber, but did you know about its healthcare side? In this episode, Caitlin Donovan, Global Head of Uber Health, talks about their place in the healthcare industry, being a new player that brings innovative solutions to address patients&#39; needs with the technical processes they already know and manage well. Just like their well-known service, Uber Health counts on independent earners that can transport patients or deliver medications to them, an option that can benefit people like seniors, patients with complex chronic conditions, and employees who work for self-insured employers. Caitlin discusses Uber Health’s approach to overcoming care barriers and addressing patients’ social determinants of health by designing benefits for them and aligning incentives across healthcare. She also speaks about the three different ways they help employers facilitate access to care for their employees, and why it’s important to scale solutions while still meeting individual needs. Listen to this episode to learn more about the ways Uber Health will make an impact in healthcare! About Caitlin Donovan:Caitlin Donovan is the Global Head of Uber Health. She joined Uber most recently from MyOrthos, an Orthodontic Services Organization, where she served as Chief Operating Officer. Prior to that, Caitlin developed her knack for tackling obstacles to patient care as Chief Operating Officer of Circulation and Executive Vice President of Operations at LogistiCare (now ModivCare), specialty benefit managers in the non-emergency medical transportation space. She also served as the Vice President of Operations at CareCentrix with a focus on home health and post-acute care. Early in her career, she worked in finance as an investor at Bain Capital and as a member of the internal consulting group at Summit Partners. She earned her bachelor&#39;s degree in Economics from Harvard University and lives in Dover, Massachusetts with her husband and two boys. <a href="https://otd.harvard.edu/events/biomedical-informatics-entrepreneurs-salon-caitlin-donovan/" target="_blank">Source</a> Things You’ll Learn:<ul><li>Medicaid has had transportation as a covered benefit since 1966, but it’s not a benefit many know how to access.</li><li>Health plans are increasingly looking to include transportation within the portfolio of their benefits.</li><li>According to a recent study, within 5.1 million employees under self-insured employers, 27% live at 200% of the poverty line or below. </li><li>The above-mentioned population uses preventative services 50% less, resulting in four times more avoidable admissions.</li><li>To register for WIC, it is required to go in person to an office before getting groceries delivered.</li><li>Logistics and value-based care will not solve healthcare’s problems on their own; It is important to think about the underlying issues to address them in a scalable way while they align with the system’s incentives.</li></ul> Resources:<ul><li>Connect with and follow Caitlin Donovan on <a href="https://www.linkedin.com/in/caitlin-donovan-aa55916b/" target="_blank">LinkedIn</a>.</li><li>Follow Uber Health on <a href="https://www.linkedin.com/showcase/uber-health/" target="_blank">LinkedIn</a>.</li><li>Visit the Uber Health <a href="https://www.uberhealth.com/" target="_blank">Website</a>!</li></ul>

S3 Ep31: Ride Along With a New Player in Healthcare—featuring Caitlin Donovan

Predicting Healthcare Needs—featuring Lisa Collins

Time is critical in healthcare, but so is data analysis.  Lisa Collins, the CEO of Optum Advisory Services and responsible for the payer, provider, and strategy and growth teams, discusses how they are developing their algorithms to predict the healthcare needs in a community. Today’s healthcare system is based on adapting to the patient volume changes they might get at any given time, and there’s a labor challenge to be tackled. Lisa also shares a quick dive into the revenue cycle at Optum and how they are deploying the technology. Every healthcare company now must concentrate on removing the administrative burden from the physicians’ shoulders.  Tune in to listen to this quick chat about predicting tools in healthcare!  About Lisa Collins:Lisa is responsible for our Payer, Provider, and Strategy and Growth teams for OAS. She supports the growth our teams have achieved to make OAS one of the top healthcare advisory services in the country. Prior to Optum Lisa was with Cerner Corporation where she was Senior Vice President of Global Services, leading their consulting, managed services, and support business. Before joining Cerner, Lisa was Managing Director with Accenture in their Health Care practice, responsible for establishing and leading the health care provider practice. Preceding Accenture, Lisa spent 20+ years at Siemens Medical Solutions in a variety of leadership roles, including leading their North America Services business. Lisa lives in the suburbs of Philadelphia with her husband and two college-graduate sons, who also live nearby. Lisa is a board member of Penn Medicine Chester County Hospital and is involved locally with Community Volunteers in Medicine Things You’ll Learn:<ul><li>Data can help forecast many things in healthcare, from patient volume and staffing needs to OR schedules and much more. </li><li>Administrative procedures shouldn’t stall healthcare labor. </li><li>Physicians should concentrate on delivering care, while technology helps with the administrative work. </li><li>Technology is here to help physicians. </li></ul> Resources:<ul><li>Connect with and follow Lisa on <a href="https://www.linkedin.com/in/lisa-collins-p/" target="_blank">LinkedIn</a>.</li><li>Follow Optum on <a href="https://www.linkedin.com/company/optum/" target="_blank">LinkedIn</a>.</li><li>Discover the Optum <a href="https://www.optum.com/" target="_blank">Website</a>!</li></ul>

S3 Ep53: Predicting Healthcare Needs—featuring Lisa Collins

Making an Impact with Remote Care Technologies—featuring Kimberly O'Loughlin

The time is now to make healthcare easier for patients and clinicians. In this episode, Kimberly O&#39;Loughlin, CEO of Health Recovery Solutions, talks about how HRS is enabling remote care delivery technologies for providers and patients, what they offer to make it possible, and how these technologies can be scaled to be widely impactful. HRS leverages remote care technologies to associated providers and allows patients to be more active in their own care. Kimberly mentions industry trends they are focusing on and explains the hardware, software, and platforms they offer to take care inside patients’ homes. She also discusses how AI technologies can transform healthcare by enhancing remote care and how these can scale with the help of education.  Tune in and listen to how HRS empowers remote care delivery with innovative solutions! About Kimberly O&#39;Loughlin:Kimberly joined HRS in March 2022, bringing with her more than 30 years of experience in leveraging talent and technology to drive growth, innovation, and improved business performance and customer experiences across healthtech and other industries.   At HRS, her portfolio includes award-winning Remote Patient Monitoring (RPM) and telehealth solutions and services that address the increasingly important healthcare needs – lowering the cost of care, improving health outcomes, while delivering better experiences for both consumers and clinicians.  Prior to HRS, Kimberly was CEO of Therapy Brands where she was responsible for serving the mental, behavioral, and physical therapy market providers with a broad portfolio of software and services including specialty-specific EHR/PMS platforms, patient engagement, telehealth, e-prescription solutions, and revenue cycle management services. Before this, she was President at Greenway Health; prior to that, she ran two global healthcare businesses at Philips in Connected Care and Health Informatics. She had solutions for monitoring and supporting the safety, health, and connectedness needs of seniors in the home as well as in long-term and post-acute care settings. She also expanded access to healthcare in emerging global markets with low-cost continuous monitoring, vital signs monitoring, cardiology, oncology, and women’s health solutions. Prior to working at Philips, Kimberly held senior leadership roles within AIG, AT&amp;T Wireless, and AT&amp;T. She has demonstrated excellent results in growing revenue and profitability, launching innovative products, transforming operations to six sigma and best-in-class performance, and building stellar teams. Over the years, Kimberly and her teams have earned a variety of awards including Best Company Culture, Best Company for Diversity, Frost and Sullivan Award for Product Line Innovation, Best in KLAS for RCM, Best in KLAS Most Improved Ambulatory EHR, and Stevie’s People’s Choice Award for Best Customer Service. In 2012 she was inducted in the Executive Women of New Jersey, and in 2013 she was featured in Executive Profile magazine on the Top 25 executive profiles list. In 2019, she was named number 3 woman in Healthcare by Modern Healthcare, and in 2021 she earned top CEO ratings by Comparably. Kimberly has a Bachelor of Science degree in Electrical Engineering and Computer Science from Princeton University, and a Master of Science degree in Applied Psychology with a concentration in Human Factors Engineering from Steven’s Institute of Technology. She served as class president at Princeton where she currently serves on the Alumni Schools Committee. She lives in New Jersey with her husband, Jerry, and their dog Harley. They have three children and enjoy the beach, skiing, sports, and time with family and friends. Things You’ll Learn:<ul><li>Health Recovery Solutions is the leading provider of remote care delivery.</li><li>Patients are being more active in their healthcare.</li><li>Individually tailored care plans with inpatient and virtual care will become more common in the coming years.</li><li>HRS has clinical advisory services. </li><li>HRS sets up the remote care technologies providers need.</li><li>Promising healthcare industry trends include value-based care, lower-cost care settings, health equity focus, interoperability, the use of AI and ML, and hospital-at-home functionalities.</li><li>HRS provides patients with hardware and software to connect to their caregivers and clinicians with a portal that monitors and supports the patient.</li><li>AI technologies can help harness data to design different treatment pathways and predict which patients will need intervention.</li></ul>Resources:<ul><li>Connect with and follow Kimberly O&#39;Loughlin on <a href="https://www.linkedin.com/in/kimberlyoloughlin/" target="_blank">LinkedIn</a> and <a href="https://twitter.com/kimoloughlin" target="_blank">Twitter</a>.</li><li>Follow Health Recovery Solutions on <a href="https://www.linkedin.com/company/health-recovery-solutions/" target="_blank">LinkedIn</a>.</li><li>Discover the Health Recovery Solutions <a href="https://www.healthrecoverysolutions.com/" target="_blank">Website</a>!</li><li>Reach out to Kimberly at <a href="" target="_blank">KOLoughlin@HealthRecoverySolutions.com</a>!</li></ul>

S3 Ep40: Making an Impact with Remote Care Technologies—featuring Kimberly O'Loughlin

Podcast

S2 Ep6: Building the Infrastructure for Digital Health—featuring Jonathan Bush

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