Thursday, Jul 21, 2022 | 12:00 AM ET

S2 Ep13: The Future of Retail & Virtual Health—featuring Dr. Patrick Carroll

Millennials are acquiring chronic diseases at a younger age than any prior generation. But the way they access healthcare is fundamentally different from other demographics. Millennials prefer virtual visits with providers and prescription delivery to visiting a clinic or pharmacy—and that’s why the consumer retail health company hims & hers is on an upward trajectory.

Dr. Patrick Carroll is the Chief Medical Officer at hims & hers, a telehealth platform that offers a modern approach to health and wellness, providing customers with easy-to-access virtual primary care. In his role as CMO, Dr. Carroll oversees clinical programs, quality assurance and healthcare collaborations. Prior to joining hims & hers in 2019, Dr. Carroll served as CMO at Walgreens, and he is Board Certified in both family practice and adolescent medicine.

On this episode of HLTH Matters, Dr. Carroll joins hosts Dr. Gautam Gulati and Dr. Jordan Shlain to discuss his transition from primary care physician to consumer-facing health and explain what inspired him to join the team at hims & hers. Dr. Carroll describes how millennials access care in a fundamentally different way from their parents, offering insight into how hims & hers’ customers benefit from the company’s subscription model and commitment to virtual primary care. Listen in to understand the regulatory and medical licensing challenges they face at hims & hers and get Dr. Carroll’s take on the future of consumer retail and virtual health.

Topics Covered

  • How Dr. Carroll’s work on a Navajo reservation informed the rest of his career
  • Dr. Carroll’s transition from traditional primary care to retail and consumer-facing health
  • What inspired Dr. Carroll to take on the role of CMO at hims & hers
  • How customers benefit from the hims & hers’ subscription business model
  • The trend toward virtual primary care and why hims & hers has no plans for brick-and-mortar locations
  • Why Dr. Carroll sees millennials as an underserved demographic
  • What constraints hims & hers faces in terms of regulatory and medical licensing challenges
  • How the hims & hers team works with states to advocate for asynchronous communication
  • How Dr. Carroll defines healthcare as any entity, technology or individual that helps a customer optimize their wellbeing
  • How millennials access healthcare in a fundamentally different way from their parents (and how that contributes to the success of hims & hers)


Connect with Dr. Patrick Carroll



Dr. Carroll on LinkedIn


Connect with Dr. Gautam Gulati & Dr. Jordan Shlain


Dr. Gulati on Twitter

Dr. Gulati on LinkedIn

Dr. Shlain on Twitter

Dr. Shlain on LinkedIn


Indian Health Service


Forward Health

American Telemedicine Association


Introductory Quote

[6:05] “Really what fascinated me about what hims & hers was doing—they reach a millennial and younger demographic that none of the health systems, the medical groups or even Walgreens ever reached, so I saw the opportunity as working in a space that was actually the front door to healthcare for millennials and younger.”


Dr. Patrick Carroll, MDChief Medical Officer, LG Electronics

You May Also Enjoy

January 31, 2023

S3 Ep9: The Future of Health: Blurring Traditional...

Simon Gisby, Principal, Deloitte

March 23, 2023

S3 Ep25: De-Risking Digital Health Startups—featur...

, ,

May 12, 2022

S2 Ep3: The Past, Present and Future of Telehealth...

Kristi Henderson, DNP, FAAN, Chief Executive Officer, Confluent Health

HLTH does not sell or provide any personal data (including email, phone, address) to any third parties and we never will. Any communication that pretends to be HLTH or any third parties selling purported lists, discounted rooms, or any product/services are NOT AFFILIATED with HLTH and are to be considered FRAUD.

Upcoming Event Dates

2024 | ViVE: Feb 25-28; HLTH Europe: Jun 17-20; HLTH US: Oct 20-23

2025 | ViVE: Feb 16-19; HLTH US: Oct 19-22

2026 | HLTH US: Nov 15-18

2027 | HLTH US: Oct 17-20

© 2024 HLTH, INC. All Rights Reserved