Monday, Feb 12, 2024 | 12:00 AM ET

S1 E11: The Beat: The Future of Virtual Care

How does Teladoc manage the equilibrium between revenue growth and profitability, and what approaches are they employing to enhance value for their customers?

In this episode, Kelly Bliss, President of U.S. Group Health at Teladoc, delves into Teladoc's significant growth agenda, focusing on areas such as whole-person health and the innovative strategies they are employing in the telehealth industry. Kelly shares insights into their balanced growth approach, investment in research and development, and the value they offer to clients. She also covers the forecast for virtual care spending, the impact of AI on revenue and cost management, and Teladoc's innovative weight loss program. 

Tune in for a deep dive into the evolving landscape of virtual health services and the innovative strategies driving Teladoc's growth.

About Kelly Bliss:

Kelly Bliss is president of U.S. Group Health. She oversees sales, client management, and client and commercial operations for the business.

Ms. Bliss has strong expertise in creating cohesive client-focused organizations. Most recently, she held the position of chief client officer at Teladoc Health. Under her leadership, client services achieved record growth and retention through a focus on delivering value and a best-in-class experience to our clients. Ms. Bliss also built and managed high-functioning, global teams at companies such as Best Doctors and InterSystems. At Best Doctors, she served as chief of staff, leading the organization's key strategic growth initiatives until the eventual acquisition by Teladoc Health in 2017.

Ms. Bliss was recognized as one of the Top 25 Women Leaders in Healthcare Software of 2020 by The Healthcare Technology Report and serves as executive sponsor for the Teladoc Health Women's Network. She holds a bachelor's degree in industrial psychology from Nichols College.

Things You’ll Learn:

  • Teladoc places a priority on well-rounded growth, giving significant attention to both revenue and profitability. 
  • This commitment is supported by a robust balance sheet and substantial investments in research and development.
  • The growing significance of hyper-personalized member experiences and the utilization of multiple artificial intelligence models to enhance outcomes for clients and members.
  • Kelly Bliss's professional odyssey as a "code breaker" involves challenging norms and assembling unconventional teams to optimize and create high-performance team dynamics.
  • The surge of virtual care is evident, with Teladoc's research indicating a growing trend among employers investing in comprehensive virtual care providers. 



Kelly BlissPresident, US Group Health, Teladoc Health

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