Healthcare Experience Management Reimagined: With the Feedtrail XM platform healthcare organizations have the tools and in-the-moment analytics to personalize and transform the entire patient journey by understanding and exceeding expectations, solving experience gaps, and driving loyalty, all in real time. By personalizing outreach via text and email, Feedtrail empowers healthcare teams to engage with and learn from patients, providers, staff, and families at any point during the lifecycle of care. Acting on experience data has never been easier, even at scale.