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The GoLIVE webinar series will bring together industry leaders and subject matter experts to offer thought-provoking conversations around technologies, innovations, and partnerships that will shape the dynamic health ecosystem in the years ahead.

Go Live Webinars - HLTH

<h3>The Virtual Health Awakening</h3>
Murray Brozinsky, Chief Executive Officer, Conversa Health Dr. Nick Patel, Chief Digital Officer, Prisma Health Dr. Zenobia Brown, Chief Medical Officer &amp; VP Pop Health, Northwell Health Moderator: Reenita Das, Senior Vice President and Partner, Frost &amp; Sullivan As we move into a post-coronavirus world, It&rsquo;s evident that virtual health is not just a nice extension of traditional care, it&rsquo;s an essential one. Health organizations who&rsquo;ve adopted rich virtual health initiatives early on understand the breadth and depth of their impact and have kept pace with a quickly changing market. With COVID-19 turning traditional care models on their heads, it&rsquo;s clear that the need for virtual care options extends far beyond hospitals and health systems. Everyone is now in the health business. In this session we&rsquo;ll explore Virtual Health's truly unique journey, looking at early adopters and their programs, market perspectives on accelerated Virtual Health Adoption in the face of this global pandemic, and what&rsquo;s next for all the players within the health ecosystem across the country. Hear from three national leaders in healthcare and technology discuss how their journeys in addressing these pressing issues with cutting-edge, automated screening technology have allowed them to provide the best care for patients in a very uncertain time. Takeaways:
<ul>
<li>Gain critical insight into how Virtual Health was, is, and will be used in this shifting healthcare landscape.</li>
<li>Discuss how and why Virtual Health technology has seen such a rapid expansion in adoption.</li>
<li>Learn how Virtual Health now addresses important needs across all industries.</li>
<li>Hear first-hand experience of navigating change-management and mitigating COVID-related turbulence.</li>
</ul>

The Virtual Health Awakening

<h3>Architecting Change in the Face of a Pandemic</h3>
Moderator:&nbsp;Roy Schoenberg, MD, MPH, CEO &amp; President, Amwell Darren Dworkin, Senior Vice President of Enterprise Information Services and CIO, Cedars-Sinai Medical Center Roberta Schwartz, Ph.D., Executive Vice President and CIO, Houston Methodist Aimee Quirk, Chief Executive Officer, innovationOchsner
Prior to COVID-19, it was hard to imagine a public health crisis so severe that people would actively avoid emergency departments, hospitals would cancel all non-emergency medical care, and entire health systems would be forced to shift business models virtually overnight. When faced with this extraordinary situation, three nimble health systems sped up their agendas and deployed a 5 years&rsquo; worth of technology plans in a matter of weeks in order to meet the immediate needs of patients. They quickly recognized that our healthcare system will be forever altered in how we approach telemedicine, automation, how to engage and connect with patients, and most importantly how technology is applied and adopted. While the pandemic certainly tested their infrastructure and resolve to the highest degree, these healthcare leaders helped their organizations succeed through a seamless and ambitious technology-driven transition. Takeaways:
<ul>
<li>How 3 health systems were able to successfully alter their tech and virtual care strategies in the wake of COVID-19</li>
<li>How to leverage innovative technologies and unique partnerships to address specific challenges</li>
<li>Best practices for navigating change management issues when implementing new tech</li>
<li>Preparedness in our hospitals, employers, and communities for the &ldquo;new normal"</li>
</ul>

Architecting Change in the Face of a Pandemic

<h3>Crisis Investing: Assessing COVID-19&rsquo;s Impact</h3>
Moderator: Peter Micca, Partner | Life Sciences &amp; Health Care, Deloitte &amp; Touche LLP Nancy Brown, General Partner, Healthcare, Oak HC/FT Stephen Kraus, Partner, Bessemer Venture Partners Nina Kjellson, General Partner, Canaan After a record-breaking year for health investments in 2019, all signs pointed up for 2020&hellip;then came COVID-19. The current situation is not pretty&mdash;ghastly high unemployment rates, a tumultuous economy and piggy banks all over drying up. But are there silver linings and lessons to be gleaned from this grim situation? These leading investors are looking past the negatives and offering sound advice to startups and fellow investors in navigating these new waters. There are ample success stories to be shared and game-changing health innovations brewing right now. If anything, this pandemic has re-oriented our focus towards solutions that truly make an impact, inspired more creativity and joined our health community together in new ways. Takeways:
<ul>
<li>How VCs and other investment entities have been impacted by the pandemic</li>
<li>Advice for portfolio companies, smaller startups and those seeking to raise right now</li>
<li>How this pandemic has fundamentally changed the health investment landscape</li>
<li>Examples of companies who have successfully pivoted their business models during this time</li>
</ul>
Stay on after the webinar for an expert mixology demonstration (cocktails + mocktails)!

Crisis Investing: Assessing COVID-19’s Impact

<h3>The Resilient Workplace</h3>
Dr. Andrew Le, Co-Founder &amp; CEO, Buoy Health Bryony Winn, Senior Vice President, Chief Strategy and Innovation Officer, Blue Cross and Blue Shield of North Carolina Dr. Lorna Friedman, Global Health Leader Multinational Client Group, Mercer Moderator: Lydia Ramsey, Senior Reporter, Business Insider It's not a question of whether or not employees will be returning to work. It's about when, and how. How does an employer guarantee a healthy environment when asymptomatic infection is a real possibility? And what&rsquo;s the best way to implement and manage new tactics like widespread testing? The challenges are imminent and the situation is evolving rapidly, but the best employer response at this point in time is a smart, data-driven plan.

The Resilient Workplace

<h3>Rearchitecting the Drug Launch Model</h3>
Surya Singh, M.D., President &amp; Owner, Singh Healthcare Advisors, LLC Calum MacRae, MD, PhD, Director, Harvard Medical Bhash Parasuraman, Vice President and BU Lead, Rare Disease Patient &amp; Health Impact, Pfizer Moderator: Manisha Gulati, Chief Operating Officer, Clarify Health
The revenue performance of a pharmaceutical drug at launch sets the stage for its commercial future. However, approximately two-thirds of new drugs fall short of first-year sales expectations, according to a study by McKinsey. What will it take to beat these odds?
For starters, a laser focus on what can be controlled&mdash;aligning the launch model to stakeholder needs. Yet, today&rsquo;s commercial environment presents a mismatch in stakeholder needs that muddy the waters and poke holes in an outdated approach. Payers are seeking risk-sharing agreements and real-world outcomes; regulators are looking for evidence of comparative effectiveness; and providers are making themselves less accessible.
Through stories of drug launches, the panelists will bring to light the disconnect between payers, regulators, providers, and patients, and discuss the ways pharma companies can step out beyond traditional boundaries to increase their chances for a successful launch.
Key takeaways:
<ul>
<li>Break down the latest complexities impacting launches in 2020 and beyond</li>
<li>Visit the needs of payers, providers, and patients, with a focus on where they disconnect and overlap</li>
<li>Explore strategies to optimize commercial planning for TAs and product portfolios</li>
<li>Learn how to leverage patient insights across the entire lifecycle of the drug</li>
<li>Hear lessons learned from failed and successful drug launches</li>
</ul>

Rearchitecting the Drug Launch Model

<h3>Mental and Physical Health: Two Sides of the Same Coin</h3>
Stephanie Tilenius, CEO &amp; Founder, Vida Health Jason Parrott, Global Healthcare &amp; Well Being, Boeing Elana Schrader, SVP, Healthcare Services and President,&nbsp;GuideWell Health Moderator:&nbsp;Arundhati Parmar, Editor-in-Chief, MedCity News
6 in 10 US adults have a chronic condition. This statistic is well known and shocking enough on its own. What&rsquo;s not as well known is that every chronic condition is also a mental health condition. Sometimes stress, depression or anxiety causes health problems. Other times they just make them worse. In every case, though, treating both the body and the mind is the only way to break this cycle of declining health.&nbsp;
We need to address the factors that contribute to the gap in mental healthcare, including stigma, lack of access, and a reactive, medicine-based healthcare system. With the availability of technologies, reimbursement reform, and employer engagement, we now have the tools we need to treat the whole patient.&nbsp;&nbsp;
Key Takeaways:
<ul>
<li>Understand why every chronic condition is a mental health condition</li>
<li>Discuss how continuous care of both mind and body can lead to better outcomes</li>
<li>Learn how social determinants of health play into both mental health and chronic condition prevention, treatment, and management</li>
</ul>

Mental and Physical Health: Two Sides of the Same Coin

<h3>COVID&rsquo;s Other Second Wave - Mental Health</h3>
Bradley H. Crotty MD MPH FACP FAMIA, Chief Digital Engagement Officer, Froedtert &amp; Medical College of Wisconsin&nbsp;&amp; Medical Director, Inception Health Karen Tierney, Chief Product Officer, SilverCloud Health Divya Paliwal, MD, Chief Clinical Transformation Officer, Horizon Blue Cross Blue Shield of New Jersey Moderator: Mike McSherry, Chief Executive Officer, Xealth
Mental health is widely recognized as an important, yet undertreated, facet of whole person health. Unmanaged chronic conditions and financial stress mixed with increasing rates of pandemic-induced anxiety and depression from social isolation has created the perfect storm for mental health issues to compound exponentially. Providers and employers have taken notice of this coming need and are offering mental health and wellness applications at an increasing rate, but quantity does not always mean quality. How do we quantify what treatments and tools are actually working? There is no exact science to mapping patient engagement, but with smart data analytics, innovative partnerships, and a perfect mix of high tech and high touch- the full patient journey can be tracked and analyzed. Bridging siloed efforts into a cohesive, closed-loop system is the key to keeping mental health as a top priority for patients and their care teams. Main takeaways: -What metrics should we be looking at to track success? -How to put in place measurements so you know if this app is working? -How can we remotely treat patients, while keeping referring physicians informed? -How do we ensure that the entire patient journey is not only being documented but analyzed?

COVID’s Other Second Wave - Mental Health

<h3>Medical Cost Trend in the Midst of the COVID-19 Pandemic</h3>
Chris Wasden, Head of HappifyDTx, Happify Health Mike Thompson, President and CEO,&nbsp;National Alliance of Healthcare Purchaser Coalitions Serena Foong, Staff Vice President, Strategic Initiatives, CareMore and Aspire Health Moderator: Ben Isgur, Health Research Institute Leader, PwC
The COVID-19 pandemic has raised many questions about employer healthcare spending in 2020 and 2021. How much will COVID-19 testing and treatment add to employer spending? How much care will be deferred, how much will come back, and will care delays result in poorer health? How will the economic downturn&mdash;employment losses, decreases in disposable household income and more&mdash;affect healthcare spending? In interviews conducted in March, April and May, health plan actuaries from 12 national and regional payers told HRI that they remained unsure about the pandemic&rsquo;s impact on healthcare spending now and projected medical cost trend for 2021. Despite the uncertainty, employers and payers will need to decide what medical cost trend to use when determining next year&rsquo;s premiums. The unprecedented drop in healthcare utilization in 2020 that resulted from COVID-19 complicates this calculation. Takeaways: 
<ul>
<li>For 2021, PwC&rsquo;s Health Research Institute (HRI) has developed three scenarios to guide employers and health plans as they determine the medical cost trend. Read the full report,&nbsp;<a href="https://www.pwc.com/us/en/industries/health-industries/library/behind-the-numbers.html" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.pwc.com/us/en/industries/health-industries/library/behind-the-numbers.html&amp;source=gmail&amp;ust=1593479531911000&amp;usg=AFQjCNEt90slYWz7qU6zv3WdVzAq6Wru3w" rel="noopener">Medical cost trend: Behind the numbers 2021</a>&nbsp;to learn more about HRI&rsquo;s analysis and the factors driving or dampening spending in 2021.</li>
<li>As the unemployment rate rises, the number of individuals with employer-sponsored insurance will decrease while the number of people who are uninsured or on Medicaid will increase&mdash;driving down revenue across the healthcare industry.</li>
<li>Historically, changes in healthcare spending lag shifts in the general economy. The pandemic downturn appears to be different with healthcare spending sinking with the economy.&nbsp;</li>
<li>Many of the factors driving or dampening spending before the pandemic - from mental health utilization and new speciality drugs to telehealth and narrow network plans - will continue, either accelerated or decelerated by COVID-19.</li>
</ul>

Medical Cost Trend in the Midst of the COVID-19 Pandemic

<h3>Turning Up the Volume On Preventative Care and Elective Procedures</h3>
Moderator: Jean Drouin, MD, CEO, Clarify Health Thomas Graf, MD, FAAFP, Senior Vice President Clinical and Network Services, President, Ascension Medical Group Rebecca L. Kaul, Vice President, Chief Innovation Officer, MD Anderson Cancer Center Jennifer Mitzner, CEO, Hoag Orthopedic Institute, Executive Vice President, Hoag
Cancellation of non-urgent visits and elective procedures because of COVID-19 have taken their toll on health systems, hemorrhaging their revenues. In the same swiftness with which non-urgent services were paused, they now need to be stood back up. Can the pandemic-driven momentum that accelerated innovations, like telehealth and drive-through testing sites, inspire new approaches to restoring patient volume? The challenges are complex. Patients need medical attention, however, many are not showing up to reduce risk of exposure to the virus or because of changes in their insurance coverage. Hospitals need to shift resources and capacity reserved for COVID-19 patients back to non-urgent care services. This requires knowing how to predict utilization, what services to reopen first, and more. Key takeaways:
<ul>
<li>Examine utilization shifts and trends post-COVID-19</li>
<li>Explore the capacity and resources needed to restore volume</li>
<li>Discuss creative approaches to using data analytics</li>
<li>Consider how a resurgence will impact measures taken</li>
</ul>

Turning Up the Volume On Preventative Care and Elective Procedures

<h3>Caregiver Burnout in the COVID-era</h3>
Henry Albrecht, CEO &amp; Board Director, Limeade Jennifer Joe, MD, CEO, Vanguard.Health Chris Dennis MD, MBA, FAPA, Chief Behavioral Health Officer, Landmark Health Dr. Nicole F. Fisher, Global Health, Technology and Policy Contributor, Forbes
Burnout alone is detrimental to the overall health and well-being of our caregivers. Now this already dire situation has been compounded by a global health pandemic bringing on forced shelter-at-home orders, stringent health guidelines, increased anxiety, and overall uncertainty of what the next 6,12, and even 18 months have in store. How can caregivers cope with caring for themselves while ensuring the health and safety of their cared-for?&nbsp;
The significant levels of emotional and physical stress caregivers are under can lead to increased mental health issues, higher risk of developing chronic conditions, and poorer care overall for their patients and/or loved ones. It is a vicious cycle that needs to be addressed at the very beginning. Let&rsquo;s put our caregivers&rsquo; health and well-being at the top of our priority lists by utilizing digital tools to ease their stress and streamline their care management plans.&nbsp;
Main Takeaways:
<ul>
<li>Discuss the health and financial impact that burnout places on caregivers</li>
<li>Review digital solutions in aiding care management plans and easing caregiver stress</li>
<li>Understand the mental health ramifications of caregiver burnout during COVID-19</li>
</ul>

Caregiver Burnout in the COVID-era

<h3>Filling the Gaps of Telemedicine</h3>
Jacob Sattelmair, Co-founder and CEO, Wellframe Andrea Willis, SVP and Chief Medical Officer, BlueCross BlueShield of Tennessee Sukanya Soderland, Chief Strategy Officer and SVP, Blue Cross Blue Shield of Massachusetts Moderator: Marcia Macphearson, Partner, Health and Life Sciences, Oliver Wyman
In the last several months, we have seen a drastic boom in telehealth usage due to the circumstances created by the COVID-19 pandemic. If the current state of telehealth is any indicator for the future, we may see a future expansion in all areas of digital care beyond the traditional four walls. Has health consumer behavior truly changed enough to continue this trend even past the pandemic or will they revert to old ways? Also, what do we do when telemedicine simply is not enough?
Let&rsquo;s assume this boom is here to stay and digital care will continue to evolve and grow. How do we ensure that digital health solutions do not leave any patients behind? Through more advanced AI solutions and innovative payer/provider collaborations, we can better identify and address specific SDoH challenges to make sure that all populations are cared for in this new digital-first era. Whether addressing chronic disease management or more challenging populations in rural locations, a unique combination of digital capabilities can help close previous gaps in care.
Key Takeaways:
<ul>
<li>What indicators from the current telehealth climate can tell us for the future of digital expansion in health care?</li>
<li>Address the long term impact of COVID-19 on virtual care consumption</li>
<li>Review the evolving role of plan and provider in a world where a growing share of care is delivered virtually&nbsp;</li>
<li>How AI and other digital capabilities helping health plans address most challenging populations</li>
</ul>

Filling the Gaps of Telemedicine

<h3>Demystifying and Democratizing the Healthcare Digital-First Front Door</h3>
Chris Gervais, Chief Technology Officer &amp; Chief Security Officer, Kyruus Amy Compton-Phillips, M.D, Executive Vice President and Chief Clinical Officer, Providence Health Firdaus Bhathena, SVP, Chief Digital Officer, CVS Health Moderator: Kristi Ebong, SVP, Corporate Strategy, Orbita
In the throes of a global pandemic, there has been an exponentially increased need to be able to meet patients where they are through digital tools already at their disposal. Patients are more vulnerable than ever before and in need of a direct path to care, right when they need it. With digital-first front door solutions, barriers to engagement are reduced by helping patients quickly find a location, doctor, and receive care in a direct &amp; cost-effective way. These digital platforms for care can seamlessly guide patients through their health journey and provide an enhanced overall experience.
Including digital-first front door capabilities in operations is no longer an initiative on the to-do list for the future, but an absolute imperative to roll out now. How can we keep this acceleration going by intentionally adding to the suite of digital experiences to deliver greater value to patients? More importantly, how can we assure quality of digital experiences by tactically measuring outcomes at every stage of the consumer and patient journey?
Takeaways:
<ul>
<li>Drill down on the true definition of the &ldquo;digital-first front door&rdquo;</li>
<li>How can you measure and track outcomes of utilizing digital tools?</li>
<li>Review digital methods for further closing the gap between patients and care teams</li>
<li>Discuss specific examples where access has been improved through digital-first front door capabilities</li>
</ul>

Demystifying and Democratizing the Healthcare Digital-First Front Door

<h3>Liberating Patient Data through Interoperability</h3>
Moderator: Jessica Nisenbaum, Chief People Officer, Lyniate Anna Basevich, VP, Partner Programs, Arcadia Jitin Asnaani, Head of Partnerships, Patient Ping James Mault, MD, FACS, CEO, BioIntelliSense Andrew Cordell, Director of Enterprise Sales, Tiger Connect&nbsp;
Health data has grown at a rate of 878% annually for the last four years....and this percentage just keeps getting bigger! Data is flowing from patient connected devices &amp; wearables to care teams, from providers to payers and every which way in between. The data chain is constantly growing in both size and complexity. Any kink in this chain will ultimately lead to a disruption in care. So how can we strengthen our data distribution channels to be both effective and efficient? Enter interoperability, allowing for disparate health solutions to work in tandem through increasing access for all stakeholders touching the patient data chain.
With the onset of new CMS and ONC rules around interoperability impacting how we share and utilize data, it is crucial for all stakeholders to know where they fit in the data chain and how to best comply. On top of understanding the regulations, the industry has to be ready to embrace greater innovation to further liberate patient data to allow for more informed care decisions and assist patients in managing their own health. Where are the breakthrough solutions focused on interoperability making an impact now?

Liberating Patient Data through Interoperability

<h3>Wearable Technology&rsquo;s Potential to Help Detect Illness</h3>
Moderator: Heather Landi, Senior Editor, Fierce Healthcare Dr. John Moore, Medical Director, Fitbit Health Solutions Jennifer Radin, Epidemiologist, The Scripps Research Institute Tejaswini Mishra, PhD, Research Scientist, Stanford Medicine
The world&rsquo;s most significant health advances have resulted from medical research and unlikely partnerships. Leading research institutions have partnered with tech players to pioneer new approaches to cancer treatment, weight loss, and more.&nbsp;For example,&nbsp;Fitbit&nbsp;has&nbsp;partnered with Scripps Research&nbsp;and Stanford Medicine&nbsp;to help improve surveillance of influenza-like illnesses to help employers bring employees safely back to the workplace. This is just one example of how wearable technology is advancing our ability to monitor and detect illness through continuously analyzing real time patient-generated data.&nbsp;
What role will wearable tech play in the re-opening strategy in the US and beyond? How can employers safely introduce this tech to their populations while maintaining proper privacy? Understanding the role wearable tech, the patient, care teams and employers play in safely detecting and catching illness before it spreads further is key in securing a healthier future.&nbsp;
Takeaways:&nbsp;
<ul>
<li>Discuss the role wearable technologies play in advancing medical research</li>
<li>How the promising results of the Scripps + Stanford Medicine wearables study is helping to drive solutions for employers</li>
<li>Review current COVID-19 research and its potential for identifying outbreaks</li>
<li>What other wearable tech is making a big impact in 2020 and beyond?&nbsp;</li>
</ul>

 Wearable Technology’s Potential to Help Detect Illness

<h3>AI&rsquo;s Expansion Across the Health Landscape</h3>
Moderator: Christopher Donovan, Co-Chair HealthCare Industry Team, Foley&amp; Lardner LLP Ashima Gupta, Director, Global Healthcare Solutions, Google Cloud John Halamka, President, Mayo Clinic Platform, Mayo Clinic Sanji Fernando, Vice President, OEA Artificial Intelligence and Analytics Platforms, Optum
Propelled by the COVID crisis, Artificial Intelligence (AI) continues to expand its application into more clinical areas across the healthcare delivery and payment landscape. As AI becomes more integrated in actual care delivery; practitioners, vendors and health plans are assessing what role AI actually plays in treatment regimes, whether AI is a diagnostic tool that should be FDA regulated and whether patient disclosure or even patient consent should be required where AI is in use.
AI has forever changed the way clinicians practice, how patients interact with the health system and how disease is detected and diagnosed, to name a few. So if the sky's the limit for applications of AI in health, how do you target what solutions will work best for your organization and the right timeline for deployment?
Main Takeaways:
<ul>
<li>Discuss plan, provider and tech perspectives on where AI&rsquo;s development stands today in health</li>
<li>Identify where the opportunities for growth are in the post-COVID environment</li>
<li>Hear challenges on the operational and regulatory side to AI implementation</li>
<li>Review use cases of where AI is making a big impact</li>
</ul>

AI’s Expansion Across the Health Landscape 

<h3>Patient Love in the Time of Coronavirus</h3>
Moderator: Elise Reuter, Author, MedCity News Ray Costantini, CEO and Co-founder, Bright.MD Brent Walker, Senior Vice President of Marketing and Analytics, PatientBond Alisahah Cole, MD, System Vice President Population Health Innovation and Policy, CommonSpirit Health
It&rsquo;s increasingly clear that the healthcare industry can&rsquo;t recover until patients feel comfortable coming back to clinics and hospitals for ambulatory care and elective surgeries. To fuel that recovery, Teams focused on patient engagement have been tasked with rebuilding patient trust to reassure patients that it&rsquo;s safe to return to health centers and to encourage them to take advantage of virtual care options.
A tall order, to be sure, but there are ways to make their job easier. The first is by helping them gain a clear understanding of what drives patient behavior to compassionately communicate with them and instill trust. The second is to use that knowledge to create user experiences that drive loyalty.
Healthcare systems around the country recognize that a virtual front door is the key to retaining and attracting patients. How you get your patients to engage with it&mdash;and providing a delightful experience once they do&mdash;requires deep understanding of what motivates them, scares them, and inspires them to take action.
Key takeaways:
<ul>
<li>Discuss how patient expectations have changed&mdash;and how they haven&rsquo;t</li>
<li>Learn how consumer insights can help you better engage the patients you have</li>
<li>Discover how offering convenient and user-friendly virtual care can build patient loyalty</li>
</ul>

Patient Love in the Time of Coronavirus

<h3>Back to the Future: COVID-19 is Bringing Care Back Home</h3>
Moderator: John Driscoll, CEO, CareCentrix Toby Cosgrove, Former CEO, Cleveland Clinic Robin McIntosh, Co-Founder and Co-CEO, Workit Health Daniel Grossman, Chief Medical Officer, Best Buy Co.
COVID-19 is exposing the fragility and fragmentation of our healthcare system and the instability of institution-based care as hospitals surge to capacity and nursing homes are ravaged. At the same time, an unintended consequence of social distancing is further isolation of vulnerable populations, exacerbating non-clinical impediments to healing, and lack of social support. To not only survive the pandemic but to build a health care system of the future, we must embrace the home as a primary destination for care, for everything from pediatrics to palliative care.
During the pandemic, decades of bureaucratic barriers were lifted literally overnight, suddenly opening healthcare to technology. Telehealth&rsquo;s explosion has led many to question the prohibition of virtual visits prior to COVID-19. At the same time, the home is now the most important destination for care. Technology adoption, permanent payment reform, and patient-centric care are the keys to unlock the value of health-at-home.

Back to the Future: COVID-19 is Bringing Care Back Home

<h3>Could Coronavirus Save Primary Care?</h3>
Moderator: Alex Lennox-Miller, Senior Analyst, Chilmark Research Ray Costantini, CEO &amp; Co-Founder, Bright.MD Karen M. Murphy, PhD, RN, Executive Vice President and Chief Innovation Officer, Founding Director, Steele Institute for Health Innovation, Geisinger Eren Bali, Co-founder &amp; CEO, Carbon Health 
The primary care delivery model was in shambles long before the coronavirus pandemic hit. The issues that led to long patient wait times, provider burnout, and escalating costs to deliver care have only gotten worse during the COVID-19 crisis. And though many systems have implemented virtual care tools&mdash;and patients have come to embrace them&mdash;those same issues will be there when the crisis is over if we don&rsquo;t take steps now to address them. As we begin to imagine what a post-virus recovery looks like, we have an opportunity to redesign care delivery to make it work better for everyone.
Fortunately, the virtual care tools that kept your patients and providers connected throughout the crisis could be a jumping-off point to make primary care even better as the industry recovers. How can you best use the resources you have put in place? Can they be augmented or tweaked slightly to make your providers more productive, increase patient&rsquo;s ability to get the right care at the right time, and drive much needed revenue for the top line?
Key takeaways:
<ul>
<li>Evaluate your existing care-delivery model for gaps and opportunities</li>
<li>Discuss what kinds of tools can complement your existing tech stack to make them all work better</li>
<li>Learn how tools that direct patients to the right care at the right time can drive patient and provider satisfaction</li>
</ul>

Could Coronavirus Save Primary Care?

<h3>Beyond Engagement: Building Brand Loyalty through Digital Health</h3>
Moderator: Nicole Fisher, Global Health, Technology and Policy Contributor, Forbes Mona Sidiqqui MD, MPH MSE, SVP for Enterprise Clinical Strategy and Quality, Humana&nbsp; Jaffry Mohammed, SVP, Head of Healthcare, UST Global Marcus Osborne, SVP Health &amp; Wellness Transformation, Walmart Barry Pailet, VP Health Insurance, dacadoo
2020 has taught us countless lessons about the state of our healthcare landscape, but one that has stood out is the way that consumers access healthcare is more digitally focused than ever before. Both new tech entrants and traditional health systems are vying for the top spot to lead this consumer-centric digital health transition. If traditional players can create meaningful and memorable interactions at the first point of contact onward, they can convert members into loyal advocates. Designing a new member-centric health engagement platform strategy that provides a completely reimagined, personalized member experience is not a far-fetched idea, but how can they achieve this?
Health systems can leverage interoperability to unify a flexible and expanded consumer experience with REF factor &ndash; Relevance, Easy, &amp; Fun. Furthermore, they can capitalize on the DIY economy where preventive and personalized care are dominating digital health via AI, machine learning, VR, AR, and advanced data processing. Our expert panel will dig into methods to create a multi-year digital health engagement roadmap. Takeaways:
<ul>
<li>How to build a consumer-centric digital health engagement strategy</li>
<li>Discuss where interoperability and data processing play a role</li>
<li>What can we learn from outside tech entrants&rsquo; moving into healthcare</li>
<li>Review the main challenges and barriers to rolling out a digital health engagement strategy</li>
</ul>

Beyond Engagement: Building Brand Loyalty through Digital Health

<h3>Pivot Point &ndash; The Rise of Digital Pharma and Patient Support</h3>
Moderator: Alexandros Giannakis Managing Director, Digital Health &amp; Personalized Medicine, Accenture Scott Bradley, VP and Head, PSS Cross-Portfolio, Novartis Amy West, Head of US Digital Health Strategy, Novo Nordisk Omri Shor, CEO, Medisafe
COVID-19 has created a tectonic shift in healthcare, accelerating the adoption of digital health tools to support patient care. Patients, caregivers, and providers have turned to digital solutions to remain connected, access care, and support treatment regimens. As the pandemic rages on, and uncertainty lingers, the immediate changes individuals are making in their health are likely to become more commonplace. This is positive news as more people are taking an active role in their health, whether out of necessity or increased engagement. In a recent survey of 1000 consumers, over 50% of respondents indicated that they changed their healthcare routines and almost 1:4 adopted more digital health tools. In fact, 50% of new to digital health users said they would continue to use digital health tools even after the pandemic ends. This digital shift is also resulting in greater healthcare efficiencies, more engaged patients, and fewer disruptions in care. New digital health platforms are emerging as essential lifelines to the continuum of care. So, what does the future of patient support look like for Pharma and to what degree have we pivoted to a point of no return? Key Takeaways
<ul>
<li>Learn how pharma is adopting new digital models to holistically support patients</li>
<li>Discuss how new data outputs are helping to drive complete healthcare engagements</li>
<li>Discover how pharma is vertically integrating patient support programs</li>
<li>Evaluate the need for digital companions by treatment or by condition to drive medication efficacy</li>
</ul>

 Pivot Point – The Rise of Digital Pharma and Patient Support

<h3>Dissolving the Stigma around Behavioral Health</h3>
Moderator: Christopher Donovan, Partner, Foley &amp; Lardner LLP Sarah Ahmad, Senior Vice President of Product Innovation and Head of Magellan Health Studio, Magellan Health Rob Marsh, Senior Vice President and Chief Operating Officer, Kindred Behavioral Health Dr. Justin Hunt, Medical Director and Head of Psychiatry, Ginger
Although the mental &amp; behavioral crisis is ballooning at an alarming rate, even before the pandemic hit, one silver lining is that the stigma around these issues is disappearing. Behavioral health is getting more integrated into whole health. Payers specifically are realizing that a truly integrated approach to care delivery does not exclude behavioral health. By providing this &ldquo;whole health&rdquo; approach, costs are ultimately saved and providers are empowered to intervene earlier with their patients. On top of payer&rsquo;s getting on board, patients now have a great variety of therapies at their disposal through digital health modalities such as telemedicine and AI-powered chatbots. Behavioral health&rsquo;s stigma has been lifted and patient care is now more accessible, convenient and reliable than ever before.

Dissolving the Stigma around Behavioral Health

<h3>Navigating through the Data Interoperability Challenge</h3>
Moderator: Anna Levchuk, Head of Healthcare, S&amp;P Global Pam Fleury, Senior Director Product Management, Healthcare, Oracle Rajeev Ronanki, Chief Digital Officer, Anthem Vijay Venkatesan, Vice President &amp; Chief Analytics Officer, Horizon BCBSNJ 
Healthcare regulations and standards are constantly changing across the industry. 2020 created an even greater data challenge for insurers and providers due to the impact of COVID-19, implementation of the 21st Century Cures Act and FHIR standards becoming a necessity to follow. Although it seems messy, providing greater interoperability for U.S. patient data is an extremely important step to improve health delivery, streamline workflows and give patient&rsquo;s greater visibility into their care journeys. How can health executives navigate new Data Interoperability standards and regulations, better manage data sets through a central depository, and set up a true end-to-end solution? Collaboration and exchanging best practices is key to learn more about critical actions healthcare payers must take to meet the future patient data demands. Key Takeaways: -What are the Lessons Learned around Data from Covid-19 -What is the importance of the Health and Human Services Cures Act -How to solve challenges around the Fast Healthcare Interoperability Resource (FHIR) -How to abide by FHIR for Patient Access API to Claims (ONC and CMS)

Navigating through the Data Interoperability Challenge

<h3>Trending Towards a Record-Breaking Year in Digital Health Investments</h3>
Moderator: Christopher Donovan, Partner, Foley &amp; Lardner LLP Katherine Wood, Principal, TPG Capital Julie Yoo, General Partner, Andreessen Horowitz Rich Mattera, Chief Development Officer, UnitedHealth Group
With $9.4B invested in digital health companies through the third quarter of 2020, this year will be one for the record books, in more ways than one. Digital health was thrust into the spotlight and proven to be the saving grace for many during the pandemic&rsquo;s ups and downs. True digital health pioneers have known the benefits for years, but with an unintended and unfortunate proof of concept with COVID-19, everyone&rsquo;s eyes have been opened. The increased funding is crucial to get these amazing technologies into the hands of more patients, providers and all those who need them to increase access, improve quality and reduce the gaps in care that have been widened by COVID-19.Aside from the record breaking number, how else has the digital health investment landscape changed over the course of 2020? What can we expect moving into 2021? Top investment leaders from venture capital, private equity and strategic investing will walk us through their predictions, hopes and foreseen challenges in the space.&nbsp;
Key Takeaways:
<ul data-stringify-type="unordered-list" data-indent="0">
<li>Review top deals throughout 2020 and what that means for the future</li>
<li>How have recent IPOs impacted the industry and who is next?</li>
<li>Where does VC, strategic and PE approach align and where does it differ?</li>
<li>How has each sector had to partner and work together in new ways?</li>
</ul>

Trending Towards a Record-Breaking Year in Digital Health Investments

<h3>The Future of Healthcare Billing: Digital Rails for Billing Consolidation, Government Exchange Reconciliation and the Modernization Agenda</h3>
Moderator: Tejas Desai, Principal, Deloitte Beth Neal, VP, Anthem Akshaya Kapoor, Vice President, Global Financial Services Pricing &amp; Billing Solutions Head, Oracle David Weathington, Senior Vice President, Plan Operations, Clover Health
Over the past few years, several key issues have affected health insurers from billing consolidation problems to the current COVID-19 pandemic. These challenges will change how health insurers operate in the future regarding enrollment, data management and billing reconciliation. How can payers evolve in this uncertain market to be more efficient all around for fully insured, self-funded and government plans? Aside from billing and data management, providing proactive healthcare solutions and wellness will play a role in the future of the health insurance business. Moving into 2021, it is crucial for health insurers to stay ahead of the trends, tech, regulations and consumer behavior. This discussion will give you valuable insights and key takeaways on how to go digital, work more closely with government plans and simplify healthcare billing. Key Takeaways:
<ul>
<li>Learn about key opportunities around the growth of digital billing</li>
<li>Why it&rsquo;s important to work more closely with CMS and Government Plans</li>
<li>How to solve billing reconciliation and data mismatching with Medicare &amp; Medicaid</li>
<li>What the future holds for billing and pricing innovation</li>
</ul>

The Future of Healthcare Billing: Digital Rails for Billing Consolidation, Government Exchange Reconciliation and the Modernization Agenda

<h3>Defying Gravity with the Cloud: Driving Claims Processing</h3>
Moderator: Srini Venkat, Group Vice President, Insurance Product Development, Oracle Shayna Schulz, Senior Vice President, Transformation &amp; Operations, Blue Shield California Mike Wheatly, Associate Vice President, IT, Humana
More efficient claims processing is certainly a goal for most health insurers. With a greater variety of digital tools and sophisticated tech at their disposal, many healthcare payers are moving their claims system into the future to enable real-time claims adjudication. Specifically, several payers are taking full advantage of a corporate cloud-first initiative, which helps them scale with ease to process healthcare claims for millions of members in its Medicare Advantage plans. Explore the journey of migrating to the Cloud for better Claims Processing, what key challenges to look out for and how to choose the best partners. Innovation is not always easy, but it is necessary to go beyond just efficient claims processing and into providing truly future-forward capabilities. Hear from top industry experts who have been on this journey and will share their lessons learned. Key Takeaways:
<ul>
<li>Why move from legacy systems to cloud services</li>
<li>What is the future of innovation for claims processing</li>
<li>How to improve claims adjudication for your organization</li>
<li>Hear specific details from payers who have transitioned to the cloud</li>
</ul>

Defying Gravity with the Cloud: Driving Claims Processing

<h3>Cyber Security: ePHI and Identity Access During and Post Covid-19</h3>
Moderator: Rajesh Padiyal, Senior Manager, Advisory Services, Ernst &amp; Young LLP Kimberly Carrosino, Executive Director, Identity and Access Management, Providence Matthew Radcliffe, AVP of Healthcare, SailPoint Mike Ratliff, Executive Director of Network Defense, Providence
In an increasingly interconnected mobile society, modern health systems are grappling with how to leverage disparate resources to meet the demands of Covid-19. For many hospitals, their existing business continuity plans were not sufficient and for others, it exposed significant cyber security challenges, such as the inability to rapidly adapt access policies. With a surge of Covid-19 cases and the threat of ransomware attacks, hospitals are under increased cyber security vulnerabilities. In this talk, Providence Health System will discuss: &middot; How they handled identity security during Covid-19; &middot; How they leveraged automation to streamline the reassignment of clinical staff; &middot; Cyber security best practices; and &middot; Overarching industry trends. Takeaways: &middot; The future of identity management for healthcare organizations post Covid-19.

Cyber Security: ePHI and Identity Access During and Post Covid-19

<h3>The Journey to Well-being: Consumer Trends in Engagement</h3>
Moderator: Eric Langshur, Co-founder &amp; Executive Chairman, AVIA Catherine Bass, PhD, Director of Informatics, Onlife Health Nick Dewan, M.D., Vice President, Behavioral Health, GuideWell Health Clint Porch, Care &amp; Wellness Digital Health Solutions, Florida Blue 
The focus on traditional wellness has been evolving for several years, most recently what many now term as &ldquo;well-being&rdquo;, which not only encompasses traditional diet and exercise, but looking at a person&rsquo;s whole health. Broadening the scope of what is considered &ldquo;wellness&rdquo; has raised the necessary awareness in areas such as behavioral and mental health, and even those just touch the surface. Combine the evolution of how we evaluate a person&rsquo;s health status with the expectations consumers have when it comes to their health, and it&rsquo;s proving to be an interesting time for the space. These points alone would be enough to increase your focus on the well-being space, but then you add a global pandemic, and it becomes a brand new playing field. With both challenges and opportunities for all involved, including health plans, well-being engagement vendors and most important the consumer, there is a lot to dig into to understand what real &ldquo;well-being&rdquo; truly means. Takeaways:
<ul>
<li>Discuss the traditional definition of wellness and how its evolved and how its driving changes in healthcare</li>
<li>Who are the main players to look out for in this space right now?</li>
<li>How is the evolution of the consumer&rsquo;s expectations when it comes to their health driving how health plans are engaging with their members?</li>
<li>How can we leverage the engagement approach large consumer brands (Netflix, Amazon) take in the healthcare space?</li>
<li>How do all parties in the health ecosystem play a role in consumer well-being</li>
<li>Review the trends to be expected in the space for 2021 and beyond</li>
</ul>

The Journey to Well-being: Consumer Trends in Engagement

<h3>Vaccine Readiness: Strategies for Employers Amid COVID-19 Vaccine Rollout</h3>
Moderator: Andrew Dunn, Healthcare Reporter, Business Insider Dr. Andrew Le, Co-Founder &amp; CEO, Buoy Health Dr. Tia Powell, MD, Director, Montefiore Einstein Center for Bioethics&nbsp; Dr. Louise Short, MD, MSC, National Clinical Leader, Strategic Benefit Advisors (SBA) and Brown &amp; Brown Susan Mello, Assistant Professor of Communication Studies, Northeastern University
With news on COVID-19 vaccine progress being reported daily and a rollout likely within months, how can employers prepare for the inevitable chaos, and return to in-person work, that vaccines will cause? Creating a tracking system ahead of time to remain informed on which employees have been vaccinated, which phase others are in and who has opted out of getting vaccinated will be crucial. Clearing up the cloudiness around privacy, health data and cost will also be key to streamlining your back to work strategy.&nbsp;
Employers are truly at the center of ensuring the health and well-being of their employees as we get to the other side of this pandemic. Through clear communication, ample resources and deploying digital tools, employers can do their part to streamline the vaccination rollout process. Join us to discuss vaccine readiness strategies with industry experts to dig into the top considerations and challenges ahead.&nbsp;
Takeaways:
<ul data-stringify-type="unordered-list" data-indent="0">
<li>Understand the pros and cons surrounding the approach to mandatory vaccines related returning to in-person work</li>
<li>What questions should employers be asking their employees if they intend to get vaccinated?</li>
<li>Can and should employers be tracking which phases their employees are in?</li>
<li>Discuss uncertainty around cost and how to best work with health plans</li>
</ul>

Vaccine Readiness: Strategies for Employers Amid COVID-19 Vaccine Rollout

<h3>Elevating Care for Patients while Reducing Stress for Clinicians</h3>
Moderator: Arundhati Parmar, VP and Editor-in-Chief, MedCity News Dr. Ray Costantini, CEO and Co-founder, Bright.MD Adrienne Boissy, MD, MA, Chief Experience Officer, Cleveland Clinic Niren Gandra, Chief Commercial Officer, Cedar
As healthcare systems strive to recover from losses due to the coronavirus pandemic, patient acquisition and retention have never been more urgent. So it&rsquo;s no surprise that patient experience is a top priority for executives going into the new year. If the past is any indication, efforts to drive positive patient experiences will place increased burden on an already burnt-out clinical workforce. Is it possible to delight patients without creating additional stress for healthcare&rsquo;s exhausted frontline workers?
The key to that balance is creating a digital strategy that includes tools that both exceed patients&rsquo; increased expectations for online and on-demand care&nbsp;and&nbsp;streamline clinical workflows to make each care encounter as efficient as possible. Dig into the how and why of this comprehensive digital health plan.&nbsp;
Takeaways:
<ul data-stringify-type="unordered-list" data-indent="0">
<li>Understand how patient expectations have evolved in the wake of COVID-19&nbsp;</li>
<li>Learn how digital tools can help deliver excellent patient experiences without placing more burden on clinicians</li>
<li>Review how to create a checklist of the tools needed to deliver on patient expectations</li>
<li>Discuss the steps to implementing a more comprehensive digital health strategy for patients and clinicians</li>
</ul>

Elevating Care for Patients while Reducing Stress for Clinicians

<h3>Solving the Supply-Demand Imbalance in Mental Healthcare</h3>
Moderator: Jessica DaMassa, Executive Producer &amp; Host, &lsquo;WTF Health &ndash; What&rsquo;s the Future, Health?&rsquo; Dana Udall, PhD, Chief Clinical Officer, Ginger Dr. Sean Martin, Oscar Senior Medical Director, Oscar Health Jenni Vargas, Chief Strategy Officer, One Medical
The demand for mental health has consistently been on the rise. Today, this crisis has reached unprecedented levels that our current healthcare system cannot adequately address. To be exact, 50% of U.S. counties don&rsquo;t have access to a single mental health provider within the county and wait times exceed 4 weeks on average. By 2025, the gap for mental health providers is estimated to be 250,000 and will only widen as we continue to break down the stigma associated with needing help. How can we take steps to curb this grim future state now?
Payers, providers and employers alike have critical roles in addressing this growing mental health epidemic. What part will each party play as we move to a future of greater accessibility, affordability and quality of mental health solutions? These leaders will explore innovation in addressing the mental health supply-demand imbalance.
Takeaways:
<ul data-stringify-type="unordered-list" data-indent="0">
<li>Understand the root cause of the current mental health care gaps</li>
<li>How will each player in the health ecosystem have to reorient current business models to solve the crisis?</li>
<li>What current solutions are showing promising outcomes?</li>
<li>Review the important role of the employer in addressing access</li>
</ul>

Solving the Supply-Demand Imbalance in Mental Healthcare

<h3>Reimagining the Future of Care Management</h3>
Moderator: Sonal Kathuria, Managing Director in Health Strategy, Accenture Chris Day, President of Value Based Care, Anthem Veeneta Lakhani, SVP of Health Services, Vida Health Mike Flammini, SVP of Business Development, Privia Health
Driving impact for patients and members with care management needs across the full spectrum of complex, chronic and well patients has historically been difficult. Payer-led, telephonic care management interventions have been lackluster in driving engagement and have generated limited return on investment with relatively high operating costs. Shifts to provider-led care management, under the auspice of value-based care, have also not reached an inflection point in terms of scale to yield meaningful impact. Digital technology, IoT and remote monitoring, and applied intelligence have the potential to transform how care is delivered, coordinated and managed. To move the needle on care management, a shift in focus to proactive chronic care management and community development through primary care and home-based models is required. Future of care has to align better with care delivery which has to shift out of acute and physical setting to emerging access points that better fit a patient&rsquo;s life style. The rise of emerging technologies has unlocked an opportunity to scale care management interventions, enable self-care capabilities, and virtually equip interdisciplinary care teams. How can payers and risk-bearing provider organizations unleash the potential of these technologies and further tailor care models? Key Takeaways:
<ul>
<li>What are the top priorities for payers and other risk bearing organizations in managing total cost of care?</li>
<li>How can payers and risk bearers evaluate primary care models to engage patients in their own care?</li>
<li>What can digital health do to enable new care models and how can they be scaled across providers and patients?</li>
<li>How would all this play out over the next 5 years?</li>
</ul>

Reimagining the Future of Care Management

<h3>How Can Employer-Sponsored Health Plans Rise to Meet Today's Higher Expectations?</h3>
Moderator: Ellen Kelsay, President &amp; CEO, Business Group on Health Tony Miller, CEO, Bind Jeris Stueland, Employer Healthcare Service Line Leader, McKinsey Niko Triantafillou, Global Benefits and Wellness, Citi
If you&rsquo;re an employer, you care deeply for your employees&rsquo; health and want nothing more than to provide the most attractive and affordable health benefit to them. But for decades, your choice for combatting escalating health care cost has been limited to shifting more cost, thinning the health benefit, or both.&nbsp;&nbsp;
If you are a consumer, you are motivated&mdash;now more than ever&mdash;to make the best care decisions possible. 2020 ushered in a new era of active health care consumerism that could have positive, lasting impacts on cost and quality. But with insurance design fraught with high deductibles, confusing co-insurance, and unclear cost allocation, how could anyone be an effective health care consumer?&nbsp;
Moving into 2021, employers and consumers have expectations for health insurance that better meets their needs. This webinar will get insights from top benefits leaders at industry-leading companies about how they are designing better&mdash;creating a more clear, flexible and personalized health plan benefit that meets employees&rsquo; unique needs, all while addressing rising costs.&nbsp;
Key takeaways:&nbsp;
<ul>
<li>Learn how employers are thinking about the future of health plan design to tailor their benefit offerings to be more personalized</li>
<li>Hear specific examples of how leading benefits managers are changing their benefit design</li>
<li>Gain insights on the challenges, potential pitfalls and what they&rsquo;ve learned along the way</li>
</ul>

How Can Employer-Sponsored Health Plans Rise to Meet Today’s Higher Expectations?

<h3>Striking the Perfect Balance Between Telehealth &amp; In-Person Care</h3>
Moderator: Nolan Santosa, Vice President of Client Strategy, Health Recovery Solutions Rick Abbott, Vice President, Product and Market Solutions, Premera Blue Cross Sameer Badlani, Chief Digital Officer &amp; EVP for Tech. Services, M Health Fairview Katy Wiseman, Senior Director, Strategic Initiatives, Brookdale&nbsp;
It seems like just yesterday many health systems didn&rsquo;t consider implementing telehealth solutions to enable virtual patient visits as part of their overall care delivery strategy. There were many reasons for that&mdash;health systems weren&rsquo;t bought-in on the ROI, they were concerned about clinician adoption and clinical efficacy, and they were unaware of whether patients would be interested in engaging with providers virtually. In 2020, there was a seismic shift across payers, providers, and patients alike due to the COVID-19 pandemic, forever changing the telehealth landscape and opening new doors for the future. By deploying telehealth and hospital at home programs with patients, providers used audio and visual technologies to support care delivery strategies and address critical issues facing their organization&mdash;such as increasing hospital bed capacity and diverting non-critical patients from the emergency department. The future of telehealth in 2021 (and beyond) is filled with opportunity&mdash;and for payers and providers who lean in on the future of telehealth, the possibilities are endless. Join industry leaders in remote patient monitoring (RPM) and telehealth for a cross-functional discussion centered around what is next in telehealth. Takeaways:
<ul>
<li>Specific examples and strategies for success with remote patient monitoring and telehealth</li>
<li>Understand reimbursement changes that went into effect in 2020 and what will remain with the 2021 Physician Fee Schedule released by CMS</li>
<li>What the &ldquo;new normal&rdquo; looks like as the COVID-19 vaccine rolls out&mdash;and tactics for payers and providers</li>
<li>How telehealth will expand into a myriad of patient populations previously untapped for such virtual care delivery options</li>
</ul>

Striking the Perfect Balance Between Telehealth & In-Person Care

<h3>A Holistic Approach to Supporting Caregivers and Families</h3>
Moderator: Jonathan Pas, Principal, Total Health Management, Employer Consulting Segment People Leader, Mercer Lindsay Jurist-Rosner, Founder &amp; CEO, Wellthy Shoshana Ungerleider, MD, Physician &amp; Founder, EndWell Foundation Charles Montreuil, Senior Vice President of Human Resources, Best Buy
We can&rsquo;t unsee the past year. The world of work, home and where the two intersect has been reshaped, leaving caregiving and family dynamics forever changed. The work-life balance has been turned on its head and productivity has gone along with it. Caregivers are leaving the workforce in droves to address family care needs, and it&rsquo;s especially impacting women. The key to bringing holistic support to family caregivers lies in the balance of employer intervention, public policy, and sweeping social change. How can each play its role in moving caregivers out of this constant state of burnout? Hear from top leaders&rsquo; on what it will take to move the needle in caregiving, through the pandemic and beyond. Takeaways:
<ul>
<li>What solutions are available now that can bring tangible relief to caregivers?</li>
<li>What&rsquo;s the role of the employer, and where can they intervene?</li>
<li>How will the new administration impact change from a policy perspective?</li>
<li>How do social perceptions and stigmas weigh on the challenges caregivers face?</li>
</ul>

A Holistic Approach to Supporting Caregivers and Families

<h3>Adapting Workplace Wellness Strategies to Address a Changing Healthcare Landscape</h3>
Moderator: Seth Serxner, PhD, MPH, Chief Health Officer and Senior Vice President of Population Health, Optum Laura Binder-Hines MS, RD, Health Promotion Specialist, Optum Workplace Well-being Rick Hecht, MFT, MBA, VP, EAP, Market Leader, Rally Health Douglas Grossman-McKee, Director, Health &amp; Welfare, Eaton Corporation
COVID-19 has dramatically reshaped how Americans feel about their health and how they access care. It has also taken a significant toll on their mental well-being. But there is one bright spot: Employees are more aware of and engaged with their health. How can employers capitalize on this heightened interest to keep pace with today&rsquo;s new health landscape and guide their workforce towards improved wellness? Employees are eager for new solutions, meaning it&rsquo;s essential for employers to re-evaluate their workplace wellness strategies to ensure they&rsquo;re proactively supporting the well-being of their workforce &mdash; and, by extension, the health of their own bottom line. Leaders in the field will discuss actionable ways to adapt your workplace wellness strategy during the COVID-19 pandemic and beyond. Takeaways:
<ul>
<li>Hear full findings and insights from Rally Health&rsquo;s 2020 Preventive Care in America survey</li>
<li>Discuss proven wellness initiatives that have worked and how to implement them in your organizations</li>
<li>Review lessons learned from 2020 and how to adjust as we move past the pandemic</li>
</ul>

Adapting Workplace Wellness Strategies to Address a Changing Healthcare Landscape

<h3>Whole Person Care and the New Integrated Virtual Care Model</h3>
Moderator: Sari Kaganoff, General Manager of Consulting, Rock Health Michelle Davey, CEO &amp; Co-Founder, Wheel Alyson Watson, CEO &amp; Founder, Modern Health Merissa Hawkins, Director of Clinical Operations, GoodRx
With the pandemic exacerbating our country&rsquo;s mental health crisis, arguably the more narrowly focused behavioral health care models may not be suited for what&rsquo;s needed today. Yet the &ldquo;whole person care&rdquo; approach has been difficult to scale and pick up momentum, so where do we go from here? This could be digital health&rsquo;s moment to build comprehensive care models that address the physical as well as mental needs of patients, leveraging the innate efficiencies of virtual care to meet patients where they are. Demand for digital therapeutics for behavioral health will triple by 2023 and reach a $1.5 billion market, according to Frost &amp; Sullivan. Digital health companies serve to benefit from this demand, either by expanding from primary care into behavioral health or augmenting their list of behavioral health services. This shift creates a flywheel of trust with patients across a wider variety of their health needs, all the while improving care outcomes. Learn more about how digital health companies today are effectively reimagining a vertically integrated approach and creating a new standard of care. Takeaways:
<ul>
<li>How and why digital health innovators have the opportunity to build these new care models - as well as the barriers to overcome</li>
<li>Understand how to build and train a care team that supports comprehensive care - from primary care clinicians to coaches to therapists to psychiatrists</li>
<li>Review payment models required to support this integrated approach</li>
<li>How to effectively build a new care team centered around an integrated care model</li>
</ul>

Whole Person Care and the New Integrated Virtual Care Model

<h3>Behind the "Front Door": A Digital Facade or a Digital Care Enterprise?</h3>
Moderator: Stephen Bernstein, Leader, Digital Health Practice, MWE Lisa Mazur, Partner, MWE Tom Kiesau, Director, Chartis Digital, The Chartis Group Dana Safran, SVP Value Based Care and Population Health, WELL Health Sara Vaezy, Chief Digital Strategy &amp; Business Development Officer, Providence
The &ldquo;digital front door&rdquo; is a compelling concept that offers the potential to democratize healthcare access, improving both the patient and provider experience and enhancing health outcomes, while structurally reducing overall cost. However, for many, the reality has been something far less impactful. Rather than transforming care delivery, the digital elements of the front door stand as an isolated fa&ccedil;ade, at best, adjacent to the legacy health care assets and capabilities and failing to meet the promise of transforming care. What drives the difference between the two results is how the organization approaches the associated clinical, operational and economic elements &ldquo;behind&rdquo; the front door, to seamlessly integrate the increasingly digital points of entry corresponding with the &ldquo;house&rdquo; of the clinical operation. Join us to hear experts in the space discuss the necessary business planning process and accompanying regulatory that must be considered to support substantive and lasting digital transformation. Takeaways:
<ul>
<li>Understand the best methods to avoid compliance gaps</li>
<li>Review a case study of tech development with telehealth integrations</li>
<li>How to position your organization to define success and measure outcomes at every stage</li>
<li>How to map opportunities and business considerations while navigating vendors</li>
</ul>

Behind the "Front Door": A Digital Facade or a Digital Care Enterprise?

<h3>Using AI to Fix Broken Math and Optimize Use of Expensive Health Assets</h3>
Moderator: Alex Knapp, Senior Editor, Healthcare &amp; Science, Forbes Rebecca Kaul, Chief Innovation Officer, MD Anderson Rob Bart, MD, CMIO, UPMC Mohan Giridharadas, CEO and Founder, LeanTaaS
COVID-19 has brought to the forefront the fact that capacity management is key to providing high-quality access to care for all. Having enough ICU capacity and floor beds available, being able to continue to do elective surgery, adjusting the staff and nursing roster dynamically to avoid burnout are issues that have never been more important than now. Why do health systems find it so hard to address these issues even during "peacetime" and especially during "wartime"? Because the underlying math to match supply with demand is broken. Existing tools and processes need to be fundamentally revamped for health systems to overcome waves of COVID-19 and similar shocks in the future in order to maximize the use of their assets to create value for patients and themselves. The key is to create a culture of innovation in the organization and deploy proven and scalable AI-driven, intelligent systems. Dig into the how and why of this digital transformation of patient experience and capacity management. Takeaways:
<ul>
<li>Understand how Capacity Management issues have become critical for financial health and improved patient &amp; provider satisfaction</li>
<li>How the powerful use of analytics-based intelligence can help health systems recover faster as they grapple with severe demand-supply shocks</li>
<li>Learn how to scale-up digital transformation initiatives</li>
</ul>

Using AI to Fix Broken Math and Optimize Use of Expensive Health Assets

<h3>Technology&rsquo;s Impact on Access, Adherence and Affordability of Medications</h3>
Moderator: David Holladay, President, CoverMyMeds Nicole Braccio, Pharm.D., Director of Policy, National Patient Advocate Foundation Milisa Rizer, M.D., Chief Medical Information Officer, The Ohio State University Wexner Medical Center Patrick McGill, M.D., Executive Vice President, Chief Analytics Officer, Community Health Network
For many, 2020 was a year in which life&rsquo;s essentials &mdash; medications included &mdash; took on a higher value and became more difficult to obtain. As a society, we faced the threat of COVID-19, a global pandemic that exposed vulnerabilities in healthcare as it spread. Lives have been upended, safety put at risk and the changes can be overwhelming. Patients need reliable paths to medication access, and tech-enabled solutions can help while also improving processes for providers, pharmacists and payers. Panelists will highlight key findings from the 2021 Medication Access Report, including the impact of healthcare coverage and stability, prescription costs and availability, social inequities, generational differences on patients&rsquo; ability to access the medications they need to live healthy lives, and tech-enabled solutions that are crucial to improving and enhancing patient outcomes. Takeaways:
<ul>
<li>Gain an in-depth understanding of the barriers to medication access and the impact on each industry stakeholder</li>
<li>Discuss healthcare consumerism and the crucial role patient-centricity plays</li>
<li>Identify tech-enabled solutions and the measurable impact on access, adherence and affordability of medications</li>
<li>Review data highlighting how healthcare coverage and stability, prescription costs and availability, social inequities and generational difference impact medication accessibility</li>
</ul>

Technology’s Impact on Access, Adherence and Affordability of Medications

<h3>The Intersection of SDoH and Behavioral Health</h3>
To say times are stressful would be an understatement. Aside from taking a toll on us mentally, the global pandemic has cast a huge spotlight on our nation&rsquo;s glaring disparities when it comes to social determinants of health (SDoH). The health industry, now super-charged by the necessity of treating the whole person, has shifted their models to open up more care pathways for those with both emotional and social barriers to health.&nbsp;
But, addressing those SDoH comes with opportunities &ndash; opportunities for learning, understanding, garnering insights and ultimately improving the support and treatment of each individual. While continuing to evolve, defining what it means to treat individuals with both SDoH and behavioral health needs leads to a lot of unanswered questions. Join experts to gain more clarity into what it means to care for the whole person.
Takeaways:
<ul>
<li aria-level="1">Discuss the true definition of behavioral health</li>
<li aria-level="1">Describe how Social Determinants of Health (SDoH) factor into a person&rsquo;s behavioral health</li>
<li aria-level="1">Explain the drivers of incorporating SDoH and behavioral health in whole person treatment</li>
<li aria-level="1">Recognize the roles and responsibilities of solution providers and health plans in addressing a person&rsquo;s social and emotional health needs</li>
</ul>

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