Wednesday, Jul 15, 2020 | 1:00 PM ET

Turning Up the Volume On Preventative Care and Elective Procedures

Cancellation of non-urgent visits and elective procedures because of COVID-19 have taken their toll on health systems, hemorrhaging their revenues. In the same swiftness with which non-urgent services were paused, they now need to be stood back up. Can the pandemic-driven momentum that accelerated innovations, like telehealth and drive-through testing sites, inspire new approaches to restoring patient volume?

The challenges are complex. Patients need medical attention, however, many are not showing up to reduce risk of exposure to the virus or because of changes in their insurance coverage. Hospitals need to shift resources and capacity reserved for COVID-19 patients back to non-urgent care services. This requires knowing how to predict utilization, what services to reopen first, and more.

Key takeaways:

  • Examine utilization shifts and trends post-COVID-19
  • Explore the capacity and resources needed to restore volume
  • Discuss creative approaches to using data analytics
  • Consider how a resurgence will impact measures taken



Jean Drouin, Chief Executive Officer & Founder, Clarify Health


Rebecca L. Kaul, Vice President, Chief Innovation Officer, MD Anderson Cancer Center