Tuesday, Aug 29, 2023 | 1:00 PM ET

Innovating Member Experience: Three Plans Engage Family Caregivers

Innovating Member Experience: Three Plans Engage Family Caregivers

Family caregivers — an unpaid and often invisible workforce — are at the heart of member care, as they lead tasks like medication adherence, make site of care decisions, help members avoid readmissions or emergency room visits, and more. In fact, caregivers influence nearly 70% of Stars measures.


Webinar attendees will hear from three Plan Medicare leaders about how and why they’ve implemented support for family caregivers. Panelists will share success stories and give insight into replicating their results.



At the end of the webinar, participants will be able to: 

  • Recognize the impact of family caregiver burden on their membership
  • Recognize the influence family caregivers currently have on their members
  • Describe successful caregiver support strategies and interventions 
  • Measure the positive effects of caregiver support on member experience, outcomes and costs 


Shara CohenCEO, Carallel


Dr. Elizabeth MalkoVP and CMO Medicare Solutions, Florida Blue Medicare

Kortney CruzSenior Vice President, Government Markets, Independence Blue Cross

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