Thursday, Jan 7, 2021 | 4:00 PM ET

Elevating Care for Patients while Reducing Stress for Clinicians

Elevating Care for Patients while Reducing Stress for Clinicians

As healthcare systems strive to recover from losses due to the coronavirus pandemic, patient acquisition and retention have never been more urgent. So it’s no surprise that patient experience is a top priority for executives going into the new year. If the past is any indication, efforts to drive positive patient experiences will place increased burden on an already burnt-out clinical workforce. Is it possible to delight patients without creating additional stress for healthcare’s exhausted frontline workers?

The key to that balance is creating a digital strategy that includes tools that both exceed patients’ increased expectations for online and on-demand care and streamline clinical workflows to make each care encounter as efficient as possible. Dig into the how and why of this comprehensive digital health plan. 


  • Understand how patient expectations have evolved in the wake of COVID-19 
  • Learn how digital tools can help deliver excellent patient experiences without placing more burden on clinicians
  • Review how to create a checklist of the tools needed to deliver on patient expectations
  • Discuss the steps to implementing a more comprehensive digital health strategy for patients and clinicians


Arundhati ParmarEditor-in-Chief, MedCity News


Dr. Ray CostantiniCEO & Co-Founder,

Adrienne Boissy, MD, MAChief Experience Officer, Cleveland Clinic

Niren GandraChief Commercial Officer, Cedar

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