Tuesday, Feb 16, 2021 | 1:00 PM ET

Behind the "Front Door": A Digital Facade or a Digital Care Enterprise?

Behind the "Front Door": A Digital Facade or a Digital Care Enterprise?

The “digital front door” is a compelling concept that offers the potential to democratize healthcare access, improving both the patient and provider experience and enhancing health outcomes, while structurally reducing overall cost. However, for many, the reality has been something far less impactful. Rather than transforming care delivery, the digital elements of the front door stand as an isolated façade, at best, adjacent to the legacy health care assets and capabilities and failing to meet the promise of transforming care.

What drives the difference between the two results is how the organization approaches the associated clinical, operational and economic elements “behind” the front door, to seamlessly integrate the increasingly digital points of entry corresponding with the “house” of the clinical operation. Join us to hear experts in the space discuss the necessary business planning process and accompanying regulatory that must be considered to support substantive and lasting digital transformation.


  • Understand the best methods to avoid compliance gaps
  • Review a case study of tech development with telehealth integrations
  • How to position your organization to define success and measure outcomes at every stage
  • How to map opportunities and business considerations while navigating vendors



Stephen BernsteinLeader, Digital Health Practice, McDermott Will & Emery


Sara VaezyEVP, Chief Strategy & Digital Officer, Providence

Tom KiesauChief Innovation Officer & Digital Practice Leader, Chartis

Lisa Schmitz MazurPartner, McDermott Will & Emery

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