Tuesday, Mar 7, 2023 | 12:00 AM ET

S3 Ep20: Strategy, Disruption, and Growth in Healthcare—featuring Kevin Grabenstatter and Joe Johnson

During these changing times, don’t stop your work on business strategy!

In this episode, Managing Directors of L.E.K. Consulting, Kevin Grabenstatter and Joe Johnson talk about strategy work for health systems, disruptive models, technology, and what to do now that retailing companies have entered the healthcare game field. L.E.K. prepares and sets up healthcare businesses for key inflection or decision points when navigating the current environment’s changing pressures. They also help companies with challenges around value-based care, data integration, and telehealth. Kevin and Joe discuss what they believe are critical areas healthcare systems should invest in to improve patients’ care experience and companies' revenue. They also speak about how it will be primordial for health businesses to learn from other industries and adapt to the changes that are taking place now that big retailers have entered the game.

Tune in and learn how important strategy is when navigating a changing industry like healthcare!

About Kevin Grabenstatter:

Kevin Grabenstatter is a Managing Director in L.E.K. Consulting’s San Francisco office. Kevin joined L.E.K. in 2006 and focuses on strategy and growth for health systems, physician practices and other providers, and value-based care delivery and emerging technologies/HCIT. He advises clients on critical strategic issues across the healthcare value chain. 

Kevin formerly held strategy roles at Kaiser Permanente, where he was responsible for design of strategic initiatives in areas such as care transitions, patient flow and cost efficiency. His expert commentary has appeared in Managed Healthcare Executive.

Kevin got his Bachelor of Science with Honors from the Pennsylvania State University and a Master’s degree in Business Administration at the Stanford University Graduate School of Business.

About Joe Johnson:

Joe Johnson is a Managing Director and Partner, as well as the head of L.E.K. Consulting’s New York office. Joe co-leads L.E.K.’s Healthcare Services practice and leads the Healthcare IT and tech-enables services sub-practice. He plays an instrumental role in helping senior executives across the industry develop and implement new strategies and provides M&A advisory support to address the changing healthcare landscape.

Joe has more than 20 years of consulting experience managing and directing client engagements and has worked on a substantial number of strategic growth, operations and commercial due diligence projects across the healthcare services industry. His expertise in the Healthcare Services practice includes payer and provider healthcare IT, digital health, government programs (Medicare, Medicaid) and post-acute care, among others. Joe’s expert commentary has appeared in Harvard Business Review.

Joe first joined L.E.K. in 2000 and returned after receiving his MBA from the Kellogg School of Management at Northwestern University. He graduated from Harvard University cum laude with a B.A. in Economics.

Joe got a Bachelor of Arts in Economics at Harvard University and a Master’s degree in Business Administration at the Kellogg Graduate School of Management at Northwestern University.

Things You’ll Learn:

  • Healthcare systems currently face challenges that include inflationary and operational pressures, staffing shortages, and supply chain obstacles.
  • Healthcare systems should also be thinking about how they can diversify their revenue streams.
  • Patient experience needs to be as seamless and positive as possible.
  • Precision medicine is a really interesting area to invest in, as technology, data, and insights can be used in a way where that can provide differentiated care for patients.
  • Now that customer retailers have entered the healthcare industry, other health businesses should think of creative ways to give patients and consumers the experience these other industries have brought to them.
  • Strategy is as much about what you should be doing as a company organization as well as what not.


  • Connect with and follow Kevin Grabenstatter on LinkedIn.
  • Connect with and follow Joe Johnson on LinkedIn.
  • Follow L.E.K. Consulting on LinkedIn.
  • Visit the L.E.K. Consulting Website!
  • Listen to the episode on Consumer Retailers in the Healthcare Sector of L.E.K.’s Insight Exchange podcast here!
  • Reach out to Kevin and Joe at Strategy@LEK.com


Kevin GrabenstatterManaging Director, L.E.K. Consulting

Joe JohnsonManaging Director and Partner, L.E.K. Consulting

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