Wednesday, Aug 18, 2021 | 12:00 AM ET
Enable Cloud-native and AI-powered Healthcare Digital Platforms to Manage Rising Costs, Risks and Demand
Today’s healthcare industry is experiencing a major shift. In a time of a global public health crisis, both health plans and providers are looking for effective care management to reduce the need for medical services. Value-based care, a healthcare delivery model where providers are paid based on patient health outcomes, is growing – with data management and analytics helping drive this growth. Real-time data from EHRs are being used to provide better care at a lesser cost. Due to evolving consumer behavior and changing business landscape, healthcare providers are often struggling to keep up.
To meet these demands, healthcare needs more mature offerings – and a platform-centric approach can enable more meaningful engagement. Introducing Infosys Helix - A suite of healthcare platforms built and designed with a digital-first approach which can improve payer operations and improve healthcare costs through care management enhanced with AI. Even more exciting is what we can do by harnessing these platforms with the latest technologies to give birth to new realities and innovations that have never been imagined before. As the ecosystem is rapidly becoming more digital, the need to integrate intelligent technologies like artificial intelligence and machine learning is stronger than ever.
I believe the current healthcare market is going through a major shift. We can see a fast track shift to value based care largely driven by rising cost, growing demand for quality outcomes, need for remote care etc. Both payers and providers are looking for effective care management to reduce the need for medical services in the time of a global pandemic. We've been seeing this shift since 2017, though 2020 has definitely accelerated the investment beyond doubt. But to make the most of the opportunities ahead providers need better clarity on the related costs as well as the link between operational and financial outcomes of such programs. So this is where analytics comes into the picture. Payers have been leveraging a suite of analytics tools since 2017 to create a digital ecosystem for patients and providers to set up a value based payment structure and they're quite successful with the outcomes. Data management and analytics can drive the growth of value-based care in several ways. Analytics is already being used to create a data-driven personalized care by generating an accurate assessment of a patient's health status. Real-time data from EHR is being used to provide better care at a lesser cost. In this increasingly value based ecosystem telehealth is also getting a strong ground. We're currently witnessing a massive boom in telehealth apps. Most payers and providers have launched their own applications or programs to deliver care and the safety of home in order to for any possible disruption and make health care accessible to all. And there are two major tech areas where enterprises have currently set their eyes on, AI and digital technologies. I think the disruption has made the numerous benefits of adopting digital capabilities apparent to both payers and providers. For payers, digital technologies and platforms can be beneficial for developing customer focused products, performing real-time risk assessment, streamlining information flow, as well as enhancing care and claims management. On the other hand providers can leverage digital capabilities to engage patients, improve efficiency in care management, build a holistic picture of and to uncover insights, and to optimize treatment options. Now as this ecosystem is rapidly becoming digital, there's a strong need felt to integrate technologies like AI and machine learning. At Infosys, we've been focusing on creating a solid foundation to support the new digital ecosystem. We're leveraging AI and ML to predict interventions based on disease detection and progression. For clinicians it has become easier to extract value-adding outcomes from natural language processing based on medical literature and pathology report for analytics and ML combined automation can improve the efficiency of processes. Our core objectives have always been to help the healthcare industry address key issues to improve patient outcomes, manage costs, and essentially drive proactive interventions, and I believe it is time we have solutions that can predict the right interventions for a patient, develop disease detection, and deliver the personalized customer experience the consumers expect without increasing the already high cost. Our latest offering Helix is another example of the infinite capabilities of AI and other emerging technologies. Built on AI, run on cloud, Helix harnesses the power of AI to help healthcare organizations deliver the care of tomorrow today no matter what maturity stage the organization is, Helix is designed to transform the future of care by empowering our players and providers what are the various stages of digital transformation. The comprehensive AI platform has the power to enable healthcare organizations to transform with minimum disruption, improve process efficiency, and drive customer satisfaction, really ushering in a new era of care.
Venky Ananth, SVP & Global Head of Healthcare, Infosys