Wednesday, Nov 10, 2021 | 12:00 AM ET

Converge: A New Model for Care Delivery

Telehealth has become so much more than a transactional video visit. Virtual care now spans longitudinal care, hospital and home settings, and a host of synchronous and asynchronous interactions. That's why Amwell's next-generation platform, Converge, has been designed from the ground up with the holistic understanding that the future care of any one patient will inevitably blend a mix of physical, virtual, and automated experiences.

Built as a single meeting place for the evolving healthcare ecosystem, Converge features an open architecture, a single interface across all access points, smart collaboration tools, EHR integration, and customizable in-visit apps.

By providing a single platform for the digital distribution of care, Converge will accelerate innovation and interoperability, transform the patient and provider experience, and enable care delivery models in which automated interactions in the "space between visits" become just as important as the visit itself.

To learn more about Converge, visit or email us at

About Amwell

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. The Company offers a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Video transcript:

Our next generation platform Converge is designed from the ground up with a holistic understanding that the future care of any one patient will inevitably blend a mix of physical, digital and automated experiences. We're going to start the journey to bring telehealth into the space between visits, that stretch of time where patients for the most part are left alone. This is that in-between where they actually live through the care that we prescribe when we do see them. So that space is the opportunity for a new partnership between telehealth and AI. And by AI in this case, I actually don't mean artificial intelligence, I mean automated interaction. And to be even more specific, it's the ability to combine automation to surround the patient at all times with the ability to escalate into human levels of care, as necessary. If we are unable to impact what we call the healthy behaviors and treatment compliance of our patients all taking place in that time when they are on their own in their homes, then we're left with mostly reactive, corrective actions when they show up in front of us where every length of state day costs a small fortune. It's that simple.



Roy SchoenbergPresident & CEO, Amwell

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