As a previous luxury Hotel Executive, Mr. Gierlinger brings a unique perspective to the patient experience dialogue. However, it was his personal patient experience spending three months in hospitals that motivates him to challenge and disrupt the status quo in healthcare. As Senior Vice President & Chief Experience Officer for Northwell Health, New York’s largest integrated healthcare system and one of the largest in the country, Mr. Gierlinger is driving culture transformation grounded in patient centeredness and empathy. Mr. Gierlinger came to Northwell Health from the Henry Ford Health System in...read more