Welcome and Opening Remarks

Speaker:

Michelle Hood, Executive Vice President and Chief Operating Officer, American Hospital Association

The COVID-19 pandemic accelerated a transformation in health care delivery already underway: the use of telehealth and other connected technologies to provide care at additional and more convenient care sites for patients, including the home. In this story slam session, learn how two leading health systems have expanded access to care while improving the care experience for patients in their communities.

Speakers:

Kevin M. Curtis, M.D., MS, Medical Director, Connected Care and Center for Telehealth, Dartmouth-Hitchcock Health

Dartmouth-Hitchcock Connected Care designed and operationalized eight telehealth service lines to help deliver outstanding care to the region independent of patient location with a focus on rural health care and a secondary goal of keeping care local whenever possible.

Linda V. DeCherrie, M.D., Clinical Director, Mount Sinai at Home, Professor, Department of Geriatrics and Palliative Medicine, Mount Sinai Health System

Utilizing flexibilities provided during the COVID-19 public health emergency, Mount Sinai Health System established a successful hospital-at-home program to provide inpatient level care in the home, solving a patient throughput and experience challenge.

Moderator:

Mital Patel, Senior Director, Innovation Programs and Services, American Hospital Association Center for Health Innovation

Addressing workforce shortages and overcoming workforce challenges, including pandemic fatigue and burnout, are foundational to preserving and expanding access to care. In this fireside chat, learn how workforce shortages are challenging access to care and how technology solutions can support people management and caregiver resilience.

Sponsored by: CareRev

Speaker:

Craig Ahrens, Vice President of Strategy and Growth, CareRev

Moderator:

Lindsey Dunn Burgstahler, Vice President of Programming and Intelligence, American Hospital Association Center for Health Innovation

Building a digital front door improves patient experience and convenience, while expanding access to health information and more equitable care. Enhanced access to a hospital or health system afforded by self-service digital solutions are particularly

helpful for patients who experience friction – for example, transportation challenges, difficulty in being away from work, etc. – in receiving care. While these digital interfaces are often thought of as the building blocks of the digital front door, it’s the data

powering what’s behind the door that drives either an optimized experience that drives value for patients and communities or one that falls short.

Sponsored by: Dedalus

Speaker: Vishnu Saxena, Digital General Manager, North America, Dedalus Group

Moderator: Lindsey Dunn Burgstahler, Vice President, American Hospital Association

Center for Health Innovation

The COVID-19 pandemic only exacerbated existing inequities many populations and communities face when it comes not only to accessing care but also housing, food and other critical resources like education and job training. This story slam session highlights how three leading health systems, in partnership with community organizations, are addressing structural inequities in their service areas to improve their patients’ health and standard of living.

Speakers:

Douglas S. Brown, President, Community Hospitals and Chief Administrative Officer, UMass Memorial Health

Taylor Bearden, Partner, Civico Development

UMass Memorial Health, in partnership with Civico, a community-focused development organization, is addressing social disadvantage and pervasive inequality by redirecting a portion of its investment portfolio toward housing and other community investments.

Adam L. Myers, M.D., MHCM, FACHE, CHCQM, CPHRM, Chief of Population Health, Director, Cleveland Clinic Community Care, Cleveland Clinic

Cleveland Clinic shifted its paradigm to see its role in the community through the equity lens and used its Community Health Needs Assessment as a catalyst behind the Clinic’s anchor strategy, “Heal, Hire and Invest.”

Thea James, M.D., Vice President of Mission and Associate Chief Medical Officer, Boston Medical Center

By participating in the Boston Opportunity System Collaborative, Boston Medical Center set out to reinvent Boston’s jobs ecosystem by supporting residents in specific communities through the training and hiring process and into careers within Boston’s anchor institutions.

Moderator:

Mital Patel, Senior Director, Innovation Programs and Services, American Hospital Association Center for Health Innovation

The COVID-19 pandemic and social unrest have highlighted disparities that have long existed within the U.S., and created opportunities to address the root causes of these inequities. Through concentrated efforts to understand mental health and social risk factors, we can work toward a future where everyone has a fair and just opportunity to be as healthy as possible. In this fireside chat, hear how collecting, analyzing and taking action on data related to health risk is key to holistically caring for all patients.

Sponsored by: Cerner

Speaker:

Danny Gladden, Director, Behavioral Health, Cerner

Moderator:

Priya Bathija, Vice President, AHA Strategic Initiatives, American Hospital Association

The potential for personalization in health care extends far beyond n of 1 treatment options. Personalization as a concept— using data to guide a highly tailored care experience —holds great promise for improving health equity. In this fireside chat, hear how the use of workflows around social determinants of health (SDOH) data in patient care are maturing and present an opportunity to better support structurally marginalized populations while moving toward increased health equity.

Sponsored by: Persivia

Speaker: Mansoor Kahn, CEO, Persivia

Moderator: Lindsey Dunn Burgstahler, Vice President, American Hospital Association Center for Health Innovation

Closing Remarks